Senior Customer Success Manager
What's On Offer
Salary: $140,000 - $160,000 year + bonus + equity + benefits
Violaine Yziquel, our CCO, is the hiring manager
This role is onsite in our New York office (4 days/week) - fully remote work is not available
About the role
You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.
Responsibilities
- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle
- Multithread across stakeholders to ensure broad, embedded relationships
- Surface commercial opportunities through value-based conversations
- Develop scalable, repeatable playbooks for success, renewal, and expansion
- Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
- Define and refine KPIs and dashboards that help us track what matters most for our customers
- Translate customer insights into product feedback and roadmap influence
- Collaborate closely with Sales on account planning and pre-to-post handoffs
- Bring a commercial lens to everything - always thinking about how success drives revenue
Requirements
8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations
Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders
Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
Startup-ready - fast, flexible, and energized by change
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Pay
Not specified
Schedule
Onsite in our New York office (4 days/week) - fully remote work is not available