Senior Customer Success Manager - Federal

About the role

The Customer Success Manager at Chainguard is responsible for post-sales customer engagements, including onboarding, implementation, and adoption. They work closely with various internal teams to ensure successful customer outcomes and minimize churn risks.

Responsibilities

• Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
• Provide thought leadership on change management for large, scaled rollouts.
• Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices.
• Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Develop relationships with multiple levels of customer stakeholders from technicians to CISOs.
• Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

Requirements

• 5+ years experience in Public Sector facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.

Qualifications

• Previous early-stage startup experience is preferred.
• Passion for technology & cybersecurity.
• Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle.

Skills

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• High emotional intelligence and strong priority management skills.

Benefits

• Flexible & Remote-First Culture
• Approach to Equity
• 100% Covered Health Insurance
• Flexible Time Off
• 18 Weeks Paid Parental Leave

Pay

Up to $160,000 base salary + bonus (depending on experience)

Schedule

Remote-first with occasional in-person meetings and summits.