Senior Customer Success Manager, Enterprise

About the role

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. The Senior Customer Success Manager (CSM) plays a critical role in creating relationships with clients and helping them extract real business value from Similarweb’s platform, ensuring long-term engagement and retention.

The CSM is on the front line, bringing our platform and data to life for clients by driving user engagement, adoption, and identifying growth opportunities through addressing client pain points.

Responsibilities

• Lead, manage, and expand long-term customer relationships, focusing on understanding client KPIs to drive positive business outcomes.
• Act as a trusted partner and advisor to customers by providing actionable insights that help them achieve their business goals using Similarweb’s data.
• Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
• Ensure users are engaged with the platform and understand its value in achieving their goals.
• Develop strong subject matter expertise across Similarweb’s entire product portfolio.

Requirements

• Solid understanding of the digital marketing space and trends.
• Client-facing experience with strong relationship-building skills—the ability to quickly build rapport and establish trust (both internally and with clients).
• Analytical and consulting mindset with the ability to turn data into a compelling story.
• Experience producing high-quality decks and client-facing materials.
• Excellent problem-solving and critical-thinking skills.
• Team player who can collaborate effectively with colleagues and business partners.
• 5-6 years of experience as a Customer Success Manager (CSM).

Collaborating with colleagues in the office creates a more connected, unified culture. Our best work is a product of face-to-face collaboration, with the ability to work partially from home.

Benefits

• Medical, dental, and vision insurance.
• 401K plan.
• Potential equity and employee stock purchase plan.
• Paid sick and parental leave.
• Eligibility to participate in the company’s sales incentive plan, with a maximum target OTE of up to $165,000, depending on achievement of established targets.

Additional perks include regular team outings, happy hours, Career Week, personalized coaching, and ongoing learning solutions to support career growth.

Pay

The base salary range for this position in the Burlington, Massachusetts area is $101,000 to $115,000. Individual compensation is based on qualifications and relevant experience. The range may vary for candidates in other locations.