Senior Customer Success Manager, Enterprise
About the role
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.
The Senior Customer Success Manager (CSM) plays a critical role in creating relationships with clients and helping them extract real business value from Similarweb’s platform. The CSM drives user engagement, adoption, and identifies growth opportunities by addressing client pain points, ensuring long-term customer retention and satisfaction.
This role reports to the Team Manager, Customer Success, and involves collaborating with global team members who are bright, curious, practical, and genuinely good people.
Responsibilities
- Lead, manage, and expand long-term customer relationships, focusing on understanding client KPIs to drive positive business outcomes.
- Act as a trusted partner and advisor to customers by providing actionable insights that help them achieve their business goals using Similarweb’s data.
- Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience.
- Ensure users are engaged with the platform and understand its value in achieving their goals.
- Develop strong subject matter expertise across Similarweb’s entire product portfolio.
Requirements
- Solid understanding of the digital marketing space and trends.
- Client-facing experience with strong relationship-building skills—the ability to quickly build rapport and establish trust (both internally and with clients).
- Analytical and consulting mindset with the ability to turn data into a compelling story.
- Experience producing high-quality decks and client-facing materials.
- Excellent problem-solving and critical-thinking skills.
- Team player who can collaborate effectively with colleagues and business partners.
- 5-6 years of experience as a Customer Success Manager (CSM).
Work Environment
At Similarweb, collaborating with colleagues in the office creates a more connected, unified culture. Our best work is a product of face-to-face collaboration, with the ability to work partially from home.
Pay
The base salary range for this position in the New York area is $105,000 to $120,000. This role is also eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $171,000, depending on final terms of employment and achievement of established targets. Individual compensation is based on qualifications and relevant experience. The range may vary for candidates in other locations.
Benefits
- Medical, dental, and vision insurance.
- 401K plan.
- Potential equity and employee stock purchase plan.
- Paid sick and parental leave.
- Regular team outings and happy hours.
- Career development opportunities, including Career Week, personalized coaching, and ongoing learning solutions.
Why You’ll Love Working Here
- You’ll love the product: 99% of our employees cited “the product” as a key reason for joining Similarweb. You’ll work with the most powerful digital intelligence platform in the world.
- Big ideas are welcome: We encourage open dialogue and empower employees to bring their ideas to the table, providing the resources to create meaningful change.
- Diversity and inclusion: We strive to create a workplace reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. Diversity isn’t just a buzzword—it’s core to our culture.