Senior Customer Success Manager, Corporate Legal

Responsibilities

• Serve as a product expert on the AI-enabled product suite
• Deliver customer success initiatives including CSPs and EBRs
• Demonstrate product value and mitigate client risks
• Develop educational enablements for customers and employees
• Manage business planning and report on market activities
• Collaborate with internal and external stakeholders
• Utilize technology tools to manage client information efficiently

Qualifications

• 3+ years managing Customer Success portfolios, preferably in SaaS
• J.D. or legal experience preferred
• Proven record of driving retention and expansion with enterprise accounts
• Strong understanding of legal workflows and terminology
• Bachelor’s degree required, Master’s or J.D. a plus
• Ability to travel 25% of the time

Benefits

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year
• Career development programs fostering continuous learning
• Comprehensive benefits including flexible vacation and mental health days
• Award-winning culture focused on inclusion and work-life balance
• Two paid volunteer days off annually to contribute to community initiatives

Pay

$123,200 – $228,800 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Company Information

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.