Senior Customer Success Manager

Responsibilities

• Create tailored Customer Success Plans for federal agencies
• Lead Executive Business Reviews and agency health check-ins
• Facilitate software adoption and usage expansion of the company solutions
• Identify and manage customer health risks, coordinating escalations as needed
• Collaborate with federal system integrators and partners for deployment support
• Gather customer feedback to inform internal product and strategy teams
• Ensure customers are ready for renewal by helping them meet success metrics

Qualifications

• 12+ years in Customer Success or related roles within U.S. federal government
• Bachelor's degree or equivalent experience
• Experience with software in classified and mission-critical environments
• Knowledge of federal compliance frameworks like FedRAMP and DoD
• Strong executive communication and relationship management skills
• Familiarity with federal procurement processes and budget cycles
• Proven track record managing complex relationships across various stakeholders
• Technical understanding of AI and advanced software platforms

Benefits

• Eligible for equity and benefits
• Opportunity to influence federal AI modernization
• Access to a cutting-edge AI portfolio
• Collaboration with top federal stakeholders
• Support for continuous professional growth and development