Senior Customer Success Engineer – DevOps

Core Responsibilities

• Lead the onboarding process for new customers, ensuring a smooth and successful implementation of Opsera’s DevOps platform.
• Work closely with customers to understand their goals and challenges, and guide them in maximizing the value of Opsera within their unique environment.
• Develop and nurture strong relationships with key customer stakeholders, including C-level executives, DevOps teams, and IT leaders.
• Conduct regular check-ins and business reviews to assess customer satisfaction, address concerns, and identify opportunities for additional value delivery.
• Provide proactive guidance and recommendations to clients, ensuring they optimize the use of our DevOps solutions to achieve their goals.
• Develop and implement customer education programs to enhance user proficiency and promote best practices.
• Work closely with the training team to create documentation, tutorials, and other resources to empower customers.
• Define and track key customer success metrics to measure and report on the overall health of the customer base.
• Collaborate with customers to establish and track success criteria and key performance indicators (KPIs).
• Troubleshoot and resolve customer issues, working closely with the technical support and product teams when needed.

Requirements

• 3-5 years of experience in customer success, with a focus on DevOps.
• Strong understanding of DevOps principles and practices.
• Excellent customer relationship and communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Bachelor’s degree or Master’s Degree.

Technical Expertise

• Experience working on Linux-based infrastructure.
• Experience working on Jenkins.
• Experience with Github Actions pipelines / Gilab Runners.
• Experience with security tools like sonar and Coverity.
• Previous experience in creating and deploying CI/CD tools.
• Working knowledge of various tools, open-source technologies, and cloud services.
• Awareness of critical concepts in DevOps and Agile principles.
• Setting up tools and required infrastructure.
• Experience on IAC (Infrastructure As Code) Terraform.
• Experience on Deployment tools like Argo/Octopus.
• Knowledge of Kubernetes and AWS cloud.
• Deep understanding of Git internals, command-line usage, and Git best practices.

Preferred Qualifications

• Experience with customer relationship management (Salesforce CRM) software.
• Experience with customer success metrics and reporting.
• Experience with DevOps tools and technologies.
• Experience with Customer Success Platforms.

Pay

N/A

Schedule

N/A

Benefits

N/A