Senior Customer Success Engineer

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Responsibilities

• Own the initial deployment process from kickoff to go-live
• Configure integrations across various cloud platforms and identity providers
• Translate security requirements into effective IAM configurations
• Maintain clear deployment plans and project visibility for stakeholders
• Drive customer accountability to ensure timely deployment and value delivery

Requirements

• 5+ years in a customer-facing technical role at a B2B software company
• Proven track record in managing enterprise software deployments
• Hands-on experience with Identity & Access Management (IAM) and Privileged Access Management (PAM)
• Familiarity with major cloud platforms' IAM services (AWS, Azure, GCP)
• Technical proficiency in scripting (Python/Bash/PowerShell) and APIs

Benefits

• Fully remote work model within the US
• Competitive compensation with equity options
• Comprehensive health insurance offerings
• Flexible and unlimited paid time off (PTO)
• Career development and growth opportunities

Pay

$125,000 – $175,000 annually