Senior Customer Success Associate

About the role

For our client, we are seeking a Senior Customer Success Associate to join the team of a leader in the Telecommunications & Hardware space. This role will manage a portfolio of customers and support their adoption journey from onboarding through renewal readiness. The position is focused on building trusted customer relationships, monitoring health signals, and driving outcomes through clear communication and proactive engagement. It is well suited for someone who can translate technical concepts into customer value and partner closely with internal teams to deliver a strong post-sale experience. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Manage a portfolio of customers using health metrics and lifecycle stages
• Build trusted relationships with customer champions to support effective communication of security outcomes
• Drive onboarding and adoption through targeted digital engagement programs
• Monitor customer health signals and take appropriate intervention measures
• Create and enhance scalable onboarding and renewal-readiness programs

Qualifications

• 1+ years of experience for Associate level or 2+ years for Manager level in Customer Success, Account Management, or related fields
• Strong written and verbal communication skills
• Ability to quickly learn and explain technical concepts to customers
• Experience with CRM and customer success tools
• Proactive, customer-focused mindset with strong organizational skills

Benefits

• Inclusive team environment that values diversity
• Opportunities for growth and professional development
• Collaborative culture focused on practical innovation in cybersecurity
• Support for hybrid and remote work models
• Comprehensive benefits package including health, vision, dental, and generous parental leave

Pay

$110,000 – $130,000 annually