Senior Customer Success Associate

Job Responsibilities

• Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
• Train users on the most effective ways to use Green Street to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support
• Proactively engage users at key touchpoints to expand their use case for Green Street and mitigate account attrition
• Find new and creative ways to engage with clients and grow the overall client value
• Partner with Account Management to identify at-risk accounts and improve retention outcomes
• Identify and advocate for clients’ needs throughout Green Street
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client health scores, and retention rates

Candidate Profile

• A Bachelor's degree in finance, accounting, real estate, economics, or a related field
• 2+ years of experience in customer success, financial sales/services, relationship management, or client service environment
• Ability to think strategically and develop thoughtful client outreach and risk mitigation plans
• Superior relationship building skills and a passion for connecting with clients and driving client value
• Strong attention to detail and desire to provide exceptional service on each client interaction
• Desire to provide exceptional client service
• Able to present on complex topics in clear and concise manner

Pay, Benefits And Work Authorization

• In addition to the posted base salary range, this position is eligible for a performance bonus and benefits (subject to eligibility requirements)
• Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications
• This information is applicable for all full-time positions
• Green Street will not sponsor or transfer employment work visas for this position
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Company Overview And EEOC/Diversity

• Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence
• With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions
• To learn more, please visit www.greenstreet.com
• The success of Green Street is directly attributable to the strength of our people
• A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger
• We’re building a company culture where differences are celebrated and valued
• Green Street is an Equal Opportunity Employer

Pay Range

USD $70,000.00 - USD $80,000.00 /Yr.

Incentive Performance Bonus

Incentive Performance Bonus