Senior Customer Solutions Specialist (Tapestry)

About the Team

Tapestry is X’s moonshot for the electric grid. We are a team of software engineers, power systems experts and clean energy geeks who are impatient to tackle climate change head on through our energy system. Tapestry is on a mission to make the world’s electric grid visible so everyone, everywhere can access clean, affordable and reliable energy. We are working with partners around the world to create AI powered tools that will help everyone who works with the grid build and manage a carbon-free and secure electricity system. We are looking for people who are passionate about revolutionizing the energy sector to join us at this critical growth stage. You’ll have the chance to be part of a rapidly growing team that has the agility and impact of an early stage company, while building on world-class technology created at Alphabet.

About the Role

Tapestry is building the digital backbone for the future of the electric grid. We are seeking a new team member to lead technical delivery of Tapestry’s products to utilities, grid operators, and energy market participants around the world. You will be responsible for taking our technology platform and making it work within the complex, data-heavy reality of our customers’ environments. Tapestry’s customer solutions engineering team is a project-focused, technical strike team. As a specialist, you are a power systems expert responsible for time-to-value. You will manage ingestion and transformation of complex grid data, resolve modeling discrepancies, and deliver fully functional products to customers.

Responsibilities

• Lead product delivery & data transformation
  • Deploy Tapestry products to our customers
  • Train user groups on products, ensuring they move from access to adoption quickly
  • Support ingestion, cleaning, and transformation of large-scale utility datasets and grid models to the Tapestry platform
  • Leverage deep technical expertise to resolve complex topology errors and powerflow modeling discrepancies alongside engineering, data science, and power systems teams
  • Feed learnings from new customer onboarding back to Tapestry’s product roadmap
  • Develop new playbooks for our products based on customer deployments to accelerate speed-to-impact across Tapestry
• Lead special projects that don't fit the standard deployment box
• Conduct technical screening
  • Conduct technical due diligence on prospective customers and their data to assess readiness for Tapestry’s products, including evaluating the quality and completeness of grid models and utility datasets
  • Assess customer grid modeling practices and software compatibility to estimate the complexity and timeline for successful onboarding
  • Identify potential modeling blockers or data gaps early in the pre-sales process to set realistic expectations for integration
  • Partner with sales and business development teams to translate technical assessments into actionable project plans and business risk evaluations
  • Design and execute experiments to validate new use cases or test entry into new markets

Requirements

• Mindset:
  • You are comfortable working with ambiguity. If a customer sends a corrupted file, you don't wait for a ticket—you figure out how to parse it
  • You are outcome-oriented
• Power Systems Expertise:
  • Deep technical knowledge of grid models, powerflow analysis, software commonly used by utility planning departments, and the physical constraints of transmission and distribution networks
• Data fluency: Experience with data transformation and scripting and an understanding of utility datasets
• Customer Presence: You can sit in a room with utility engineers and planners and speak their language, gaining their trust as a peer and expert

Qualifications

• 5+ years of experience in power systems engineering, with a focus on grid data, modeling, simulation, or the technical implementation of planning software
• Proven experience delivering complex technical projects to external clients
• Expertise in working with physical grid data (GIS), electrical grid data formats (e.g., CIM, PSS/E, CYME, DIGSILENT) and performing technical model validation
• Ability to translate complex technical blockers into business risks for Tapestry teams

Tapestry Values

• Take charge: We take initiative and own outcomes that move the mission forward
• Transform with purpose: We build solutions that solve real problems and create meaningful impact
• Be a Tapestry, not a thread: We collaborate across diverse skills and perspectives to achieve more than we can individually
• Always fine-tune: We stay curious, seek feedback, and refine our understanding as we learn
• Stay grounded: We listen openly, value different perspectives, and stay focused on what matters most

The Following Areas Are Handled By Cross-functional Partners

• Core Software & Automation Development: Use and provide feedback on the tools, and not responsible for writing production code to build the underlying platform or automate the pipeline infrastructure
• Upstream Data Sourcing & Commercial Relations: Managing the initial commercial relationship with utilities or navigating the legalities of data sharing remains with the Partnerships and Data Science team

Benefits

• Competitive salary and equity
• Medical, dental, and vision coverage
• Generous PTO and flexible hybrid work model
• 401(k) with employer contribution
• Professional development
• The ability to work on important real-world problems within an Alphabet-backed environment

Pay

The US base salary range for this full-time position is $163,000 - $245,000 + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your location during the hiring process.