Senior Customer Service Specialist

We need to output HTML fragment with sections: About the role? The description includes responsibilities and requirements. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. The posting includes description of duties (Essential Duties And Responsibilities). It also includes Requirements (Required Skills and Abilities). It includes Physical Requirements, Work Environment, Benefits. No explicit Pay or Schedule info. So we should not include Pay or Schedule sections. Also maybe include About the role? The description starts with "The Senior Client Services Specialist is responsible for managing complex customer accounts..." That could be About the role. We can put that as a paragraph under About the role heading. Then Responsibilities: list of duties. Then Requirements: list of required skills/abilities. Then Benefits: list. Also maybe include Physical Requirements and Work Environment as part of Requirements? But we have headings for Qualifications, Skills. Could split: Requirements could be "Required Skills and Abilities". Qualifications maybe experience etc. But we need to avoid thin sections. Let's decide: Use About the role (summary), Responsibilities (duties), Requirements (skills/abilities + experience), Benefits. Possibly also include Qualifications? But we can combine experience under Requirements. The instruction: Prefer a few substantive sections over many thin ones. So maybe three sections: About the role, Responsibilities, Requirements (including skills, experience, physical, work environment), Benefits. That seems fine. We must not repeat job title as heading. Use

for each section heading. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes EEO statement at end; we should remove that. Also remove "Mittera is proud to be an equal opportunity workplace..." etc. Also remove "All applicants must be 18 years of age or older." That's also boilerplate? Might be considered EEO; but it's a requirement? It's a legal requirement; but likely considered boilerplate. We'll remove it. Also remove "Mittera is a leading-edge company..." that's part of Benefits description; we can keep that as prose before benefits list. We need to keep benefits list: Medical, Dental, Vision, Life and AD&D Policies, Short and Long-Term Disability, 401K with Company Match, Paid Time Off, Paid Holidays, Paid Volunteer Time Off, Paid Veteran Time Off, Legal Insurance, Identity Theft Protection, Employee Assistance Program, Educational Assistance, Parental Leave, Advancement Opportunities. We need to keep the description of Mittera's full-service approach as prose. Now extract duties: The "Essential Duties And Responsibilities" paragraph is a long sentence with many duties separated by periods. We need to turn each duty into a list item. Let's parse: - Manage assigned customer accounts and projects from initial request through estimating, order entry, production, delivery, invoicing, and post-project follow-up. - Serve as the primary day-to-day contact for assigned customers, providing timely, accurate, professional, and proactive communication regarding specifications, schedules, approvals, changes, risks, and project status. - Review customer purchase orders, artwork, data requirements, mailing instructions, samples, estimates, schedules, inventory needs, shipping instructions, and other project information for completeness and accuracy. - Create and maintain clear job tickets, production instructions, project schedules, estimates, change documentation, and account-specific procedures that accurately communicate customer expectations to production teams. - Partner with Sales and Estimating to confirm project scope, quantities, materials, production methods, pricing assumptions, outside purchases, and customer expectations before work is released. - Coordinate with Planning, Scheduling, Production, Purchasing, Quality, Mailing, Fulfillment, Shipping, and other departments to establish realistic production plans and meet customer commitments. - Monitor active work throughout production, identify potential delays or specification conflicts, communicate changes promptly, and lead issue resolution before customer commitments are affected. - Initiate and document changes to scope, specifications, quantities, schedules, materials, freight, or other requirements; ensure related pricing and production information is updated before work proceeds. - Review job performance, production results, additional charges, freight, outside purchases, and invoicing information to support accurate job closeout and billing. - Investigate customer concerns, quality issues, shortages, damages, late deliveries, or billing questions; coordinate corrective action and maintain professional communication through resolution. - Support account transitions, new customer implementations, plant visits, customer meetings, press checks, samples, and special projects as needed. - Identify recurring issues and improvement opportunities; partner with department leadership and cross-functional teams to strengthen workflow, reduce errors, improve job velocity, and enhance the customer experience. - Other duties as assigned. We'll keep all except maybe "Other duties as assigned." That's generic but still part of duties; we can keep. Now Requirements: The "Required Skills and Abilities" section includes a paragraph about performing each essential duty satisfactorily, then ADA statement, then "Hours may vary depending on departmental staffing needs." That's schedule info but not specific; we should not create Schedule section because it's vague. We can incorporate hours variation into Requirements prose maybe. But we should not create a Schedule heading. Then list of requirements: - Five or more years of customer service, account management, or project-management experience in commercial printing, packaging, direct mail, fulfillment, or a related manufacturing environment preferred - Strong working knowledge of print production processes, materials, estimating concepts, scheduling, finishing, quality requirements, shipping, and job-cost considerations - Ability to manage a substantial volume of active jobs and customer requests across multiple accounts while maintaining accuracy, organization, follow-through, and attention to detail - Ability to translate customer requirements into complete and practical production instructions and identify missing, conflicting, or high-risk information before production begins - Excellent written, verbal, and interpersonal communication skills with the ability to communicate professionally with customers, Sales, vendors, production employees, and leadership - Demonstrated ability to lead projects, coordinate cross-functional teams, manage shifting priorities, solve problems, and remain calm and professional in time-sensitive situations - Ability to review estimates, production assumptions, purchase orders, invoices, manufacturing reports, and job-cost information and identify discrepancies - Ability to calculate quantities, percentages, markups, discounts, postage or freight-related amounts, and other basic project measurements - Proficiency with Microsoft Office and the ability to work effectively in company ERP, estimating, workflow, proofing, inventory, shipping, and customer-communication systems - Self-motivated, dependable, customer-focused, quality-oriented, and able to exercise sound judgment with limited supervision Then Physical Requirements: list: - Prolonged periods of sitting at a desk and working on a computer, telephone, and other standard office equipment - Requires frequent walking and occasional standing while coordinating work with production and other departments - Requires fine motor hand and arm movement, manual dexterity, coordination, and near visual acuity - Must be able to lift and/or move up to 20 pounds at times - Must be able to access and navigate office, warehouse, and production areas and comply with required safety practices and personal protective equipment - Requires the ability to communicate and function professionally in a deadline-driven environment Work Environment: - This position works primarily in an office environment with regular interaction in production, warehouse, mailing, fulfillment, and shipping areas. - Office noise is generally low; production areas may include moving equipment, elevated noise, dust, fumes, airborne particles, inks, adhesives, and other materials used in printing and manufacturing. - Required personal protective equipment must be worn when entering designated areas. - Occasional travel to customer, supplier, or other Mittera locations may be required based on account and project needs. We can include Physical Requirements and Work Environment as part of Requirements section (maybe as sublists). But we need to keep them as list items under Requirements? Could create a separate section for Physical Requirements but we don't have a heading for that; we could incorporate into Requirements as part of list. But the instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can only use those headings. We cannot create custom headings like Physical Requirements. So we need to fit that info under one of those headings. Probably under Requirements (or Qualifications). We'll put under Requirements. Thus Requirements section will include: the paragraph about performing duties, ADA statement (maybe we can keep as prose), hours may vary, then list of skills/abilities, then physical requirements, then work environment. All as list items? The instruction: Use

  • for any list of duties/requirements/benefits, and

    for prose. So we need to decide what is list vs prose. The requirements are a list; we can make each bullet a

  • . The prose like "To perform this job successfully..." can be a

    . The ADA statement can be a

    . Hours may vary can be a

    . Then the list of skills/abilities as

    . Then physical requirements and work environment could also be
    items maybe under same list? Could be separate
    but still under Requirements heading. We need to preserve all substantive information; we can combine physical requirements and work environment into the same list as they are requirements. Now Benefits: we have a prose description: "Mittera is a leading-edge company that provides commercial and digital printing, finishing, graphic design, data analytics, direct mail processing, and fulfillment services. Mittera's full-service approach connects data-driven revelations, bar-raising creative, and expertly printed materials to give our customers' brand recognition it deserves. Competitive compensation and robust benefits plans are offered. Benefits include:" then list. We can put the prose as

    then the list as

    . Now About the role: we can take the first sentence(s) before duties: "The Senior Client Services Specialist is responsible for managing complex customer accounts and print projects from order entry through production, delivery, and invoicing. This role serves as the primary communication link among the customer, Sales, Estimating, Planning, Scheduling, Production, Purchasing, Data Processing, Mailing, Fulfillment, Shipping, and outside partners." That's prose; we can put as

    under About the role. Now Responsibilities: we will output

    Responsibilities

    then
    with each duty as
    • . Now Requirements:

      Requirements

      then maybe a

      for the introductory sentences, then

      for skills/abilities, physical requirements, work environment. We need to avoid including boilerplate like EEO statement. We'll remove the equal opportunity paragraph and the "All applicants must be 18 years of age or older." Also remove "Mittera is proud to be an equal opportunity workplace..." etc. Now check for any duplicated lines: The description had "Description Description" at start; we ignore. Now ensure we don't invent or summarize away detail: we keep all specifics. Now produce HTML fragment. Let's craft. About the role:

      The Senior Client Services Specialist is responsible for managing complex customer accounts and print projects from order entry through production, delivery, and invoicing. This role serves as the primary communication link among the customer, Sales, Estimating, Planning, Scheduling, Production, Purchasing, Data Processing, Mailing, Fulfillment, Shipping, and outside partners.

      Responsibilities: list as above. Requirements: start with

      maybe: "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In keeping with Mittera’s philosophy that each individual should be encouraged to reach his or her full potential, and in compliance with the Americans with Disabilities Act (ADA), reasonable accommodations or modifications will be made for qualified individuals with disabilities to perform the essential functions of this position. Hours may vary depending on