Senior Customer Solutions Manager, AWSI - HCLS - HealthTech
About the role
We are seeking a Senior Customer Solutions Manager (CSM) to join our HealthTech team. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Responsibilities
- Accelerating AWS Adoption through consistent delivery and execution
- Identify & Align on Strategic Opportunities
- Customer Enablement: The CSM will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
- Implement governance structures to govern the AWS relationship and the customer’s adoption of AWS.
Requirements
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification (preferred)
- Experience implementing cloud services including migrations and modernization projects or similar (preferred)
Skills
- Strong technical background
- Awareness of details that matter
- Excellent problem-solving abilities
- Exemplary communication skills
- Enterprise cloud experience and operational excellence
- Passionate about delivering a great customer experience by deploying AWS solutions and driving innovation
Benefits
Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
Base salary range for this position is listed below. Final compensation will be determined based on factors including experience, qualifications, and location.
- USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
- USA, MA, Boston - 153,600.00 - 207,800.00 USD annually
- USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
- USA, TX, Houston - 153,600.00 - 207,800.00 USD annually
- USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
Schedule
Not specified