Senior Customer Solutions Manager, AWSI - HCLS - HealthTech

About the role

We are seeking a Sr. Customer Solutions Manager (CSM) to join our HealthTech team. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Responsibilities

• Accelerating AWS Adoption through consistent delivery and execution
• Identify & Align on Strategic Opportunities: CSMs and global account teams work backwards from the customer's business objectives to identify and pursue strategic cloud opportunities.
• Customer Enablement: The CSM will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Implement governance structures to govern the AWS relationship and the customer’s adoption of AWS.

Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams