Jobs · Customer Service

Senior Customer Solutions Engineer, Streaming Media - Mandarin Speaking

Fastly · Oklahoma City, OK · 4 mo ago
RemoteRemoteCustomer ServiceFull-time

About the role

Joining Fastly means joining a team dedicated to building fast, secure, and highly personalized apps. We are the platform behind better, faster, and more secure digital experiences.

The team behind better online experiences

The team is passionate about creating a better internet. We are experts in delivering fast, secure, and personalized experiences globally, including seamless live streaming and exceptional on-demand video.

A new architecture for the modern internet

We offer a modern network that gives you a competitive edge with built-in security, enabling quick and confident content delivery. Our platform supports multi-CDN deployments, dynamic packaging of on-demand video content, rapid image processing, and granular routing decisions.

See what industry analysts say about Fastly

Industry analysts praise Fastly for its innovative solutions and impact on the modern internet.

Recent updates and announcements

Stay updated with recent news and developments from Fastly.

Connect with Fastly at an event

Attend events to meet the team and learn more about Fastly's solutions.

Join the team that's building a better internet

Be part of a team that is shaping the future of the internet with cutting-edge technology and expertise.

The platform behind better, faster and more secure digital experiences

  • Deliver fast, personalized experiences globally
  • Deliver seamless live streaming experiences
  • Deliver exceptional on-demand video experiences
  • Optimize multi-CDN deployments
  • Dynamically package on-demand video content in real time
  • Rapid image processing at the edge
  • Granular control over routing decisions
  • Reduce the complexity of TLS management
  • Connect directly to Fastly
  • Easily manage IP addresses
  • Modern protocols
  • Instant, accurate domain name discovery
  • Get direct access to large files at the edge with zero egress fees
  • Modern web app and API security, anywhere
  • Protect against bot attacks
  • Mitigate disruptive and distributed attacks
  • Secure your API endpoints
  • Defend against client-side attacks
  • Stop AI bots from scraping website content

Our modern network gives you a competitive edge with built-in security, so you can deliver content quickly and confidently.

Deliver fast, personalized experiences globally

Our platform enables you to deliver fast, personalized experiences globally, ensuring high performance and security.

Deliver seamless live streaming experiences

Seamlessly stream content to your audience, scaling with your viewership.

Deliver exceptional on-demand video experiences

Enjoy high-quality on-demand video experiences with our optimized platform.

Optimize multi-CDN deployments

Efficiently manage multiple CDNs to ensure optimal performance and reliability.

Dynamically package on-demand video content in real time

Stream and package on-demand video content in real time, providing a seamless viewing experience.

Rapid image processing at the edge

Process images quickly at the edge, reducing latency and improving user experience.

Granular control over routing decisions

Make informed routing decisions to optimize performance and security.

Reduce the complexity of TLS management

Manage TLS encryption efficiently to ensure secure connections.

Connect directly to Fastly

Directly connect to our platform for faster and more reliable content delivery.

Easily manage IP addresses

Manage IP addresses easily to maintain consistent performance and security.

Modern protocols

Use modern protocols to enhance performance and compatibility.

Instant, accurate domain name discovery

Discover domain names instantly for efficient content delivery.

Get direct access to large files at the edge with zero egress fees

Access large files directly from the edge without incurring egress fees.

Modern web app and API security, anywhere

Ensure robust security for web applications and APIs, protecting sensitive data.

Protect against bot attacks

Automatically detect and mitigate bot attacks to safeguard your applications.

Mitigate disruptive and distributed attacks

Prevent and respond to disruptive and distributed attacks to keep your applications secure.

Secure your API endpoints

Secure your API endpoints to protect sensitive data and prevent unauthorized access.

Defend against client-side attacks

Protect against client-side attacks to ensure the integrity and security of your applications.

Stop AI bots from scraping website content

Block AI bots from scraping website content to maintain the integrity of your site.

Take your apps to the edge â our instant platform helps you build amazing experiences for your users

  • Build something amazing today
  • Create a free developer account
  • Explore our partner ecosystem
  • Access all your Fastly partner resources
  • Enhance your offerings & capabilities with Fastly products
  • Explore our resources to learn how you can get the most out of Fastly's powerful edge cloud platform

The fastest key value store you can get, but as easy to use as your familiar database tools

Experience lightning-fast performance with our key-value store, designed to be intuitive and accessible.

Real-time messaging, at global scale, with complete personalization and easy setup

Send and receive real-time messages at scale, tailored to your needs with ease.

Program the same services we use to build Fastly products

Develop services similar to those used by Fastly, leveraging our expertise and technology.

The most powerful serverless platform, built on open standards and integrated with Fastlyâs full suite of products

Benefit from a powerful serverless platform, built on open standards and seamlessly integrated with our suite of products.

Accelerate your AI workloads and improve efficiency with semantic caching

Speed up AI workloads and enhance efficiency with our semantic caching solution.

Get full programmatic access to the same legendary caching that powers our CDN

Access the same advanced caching technology that powers our CDN through programmatic means.

AI-powered control for your Fastly services

Control your Fastly services using AI-driven tools, enhancing your overall experience.

Stream and analyze logs in real-time

Monitor and analyze logs in real-time to gain insights into your system's performance.

Explore live and historical traffic data

Access both live and historical traffic data to understand your application's performance over time.

Assess domain level insights

Gain detailed insights into individual domains to optimize performance and security.

View complete origin to edge insights

Observe comprehensive data from your origins to the edge to identify potential issues and optimize performance.

Create notifications for service-related metrics

Set up notifications based on specific metrics to stay informed about your service's health.

Interact with actionable insights

Engage with actionable insights to make informed decisions and improve your application's performance.

We have a proven track record of success in helping our clients achieve their business goals.

Expert help to migrate or optimize your delivery service

Our experts assist in migrating and optimizing your delivery service to ensure maximum efficiency and performance.

Livestreaming experiences that scale with your audiences

Scale your livestreaming experiences to accommodate growing audiences effortlessly.

World-class support from start to finish

Receive top-notch support throughout the entire lifecycle of your project.

Maximized control and flexibility

Gain unparalleled control and flexibility in managing your services.

Expertly managed web application protection

Secure your web applications with expertly managed protection.

Fastly Support helping you grow better, together

Collaborate with our support team to achieve greater growth and success.

We are challenging the status quo for all of our customers' digital experiences.

Deliver stellar live and on-demand streaming

Provide stellar live and on-demand streaming experiences for your audience.

High performance for emerging media brands

Offer high-performance solutions for emerging media brands.

Real-time journalism with improved reader experiences

Enhance real-time journalism with improved reader experiences.

Fast, personalized experiences at scale

Deliver fast, personalized experiences at scale to meet the needs of your users.

Integrated security to protect customer data

Implement integrated security measures to protect customer data.

Instantly scale your performance as you grow

Quickly scale your performance as your business grows.

Online tailored experiences for your guests and visitors

Design tailored online experiences for your guests and visitors.

Deliver secure learning experiences at scale

Provide secure learning experiences at scale for your users.

Fuel your playersâ next win with ultra-fast, secure game downloads

Boost player engagement with ultra-fast, secure game downloads.

Deliver fast, secure, uninterrupted, and engaging gameplays at the edge

Ensure fast, secure, uninterrupted, and engaging gameplay experiences at the edge.

Achieve lower, more predictable cloud spend

Reduce cloud spending and achieve more predictable costs.

Reduce complexity and unify

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