Senior Customer Onboarding Specialist

If you are looking to be part of a company focused on making our roads and communities safer, join our team of talented individuals.

Benefits

• 10 Paid Holidays
• Paid Vacation and Personal Time (starting day one)
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Opportunity to join the Fun or Safety Committee and have a say in TAPCO Happenings

Responsibilities

• Own end-to-end onboarding for newly connected customers, from kickoff through activation and formal handoff to Account Management.
• Lead onboarding engagements for strategic, complex, or high-value customer accounts.
• Engage customers early in the onboarding process to accelerate time-to-value and achievement of defined success milestones.
• Research customer accounts, use cases, business goals, and readiness to tailor onboarding and training experiences.
• Deliver structured, segment-appropriate training designed to drive meaningful product use and adoption.
• Facilitate live web-based onboarding sessions, customer workshops, training events, and office hours.
• Coordinate scheduling, rescheduling, and onboarding logistics using scheduling tools and CRM systems.
• Document onboarding activities, customer milestones, risks, training completion, and relevant customer information within the CRM.
• Drive customers toward defined meaningful-use milestones and activation goals.
• Serve as a subject matter expert in onboarding strategy, customer education, Learning Management System (LMS) administration, and training development.
• Support the development of scalable learning programs for customers, partners, and internal teams through training delivery, content development, process improvement, LMS administration, and performance measurement.
• Provide mentorship and knowledge sharing to other team members and contribute to continuous improvement initiatives aligned with customer adoption, retention, and RevOps goals.