Senior Customer Loyalty & Insights Analyst

Job Responsibilities

• Develops and executes assigned high profile plans/programs to enhance/maximize consumer awareness, market share and support specified initiatives.
• Engages and develops analysis for Interpretation of results and analyzing trends.
• Reviewing alignment of functional area strategies with assumed outcomes.
• Making recommendations to implement adjustments based on strategy alignment.
• Developing tactical plans.
• Preparing related program budgets.
• Participating in development of programs that establish and enhance standards.
• Identifying and establishing relationships with internal/external partners.
• Ensuring that problematic issues for key initiatives are tracked, summarized and presented to management.
• Anticipating and preventing problems and roadblocks before they occur.
• Collaborating and sharing information cross-functionally to improve workflow processes and operational efficiencies.
• Interacting with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiatives.
• Performing as subject matter advisor to specified area of responsibility and constructively challenging current methods to identify areas of improvement, support established standards and deliver improved results.
• May design specifications of assigned initiatives and may lead in implementation.
• Becoming actively involved, as required, to meet schedules and resolve problems.
• Identifying opportunities and making appropriate recommendations to improve processes and/or operating efficiencies.
• May perform as customer advocate.
• Works on variable-sized project and may lead some project work streams, as necessary.
• Ensures project initiatives are completed within budget and on time to meet business units’ needs.
• Communicates effectively and tailors communications appropriately to different audiences.
• Buys knowledge and understanding of the specified area and works with internal/external resources to build confidence in partners and build own abilities within area of responsibility.
• Mentors less experienced team members.
• May participate in teaching and training members of the work team.

Qualifications

• Bachelor’s degree and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis OR High school / GED and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
• Experience with MS Office Suite.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).