Senior Customer Insights & Analytics - Program Owner (Hybrid)

Responsibilities

• Develop datasets that serve as sources for various reports and enterprise data marts.
• Analyze datasets – perform exploratory analysis, data manipulation, or data modeling for deliverables.
• Leads or facilitates meetings to translate business needs into clearly defined, well-documented, high-quality requirements to support future reporting and visualizations.
• Provides consultative assistance to cross-functional teams and external departments working with data.
• Aids in the development of complex ad hoc reporting.
• Exercises discretion and applies critical thinking relative to analysis, planning, and/or implementation of critical business initiatives.
• Provides prescriptive recommendations for action as part of reporting based on analysis of requested data.
• Applies data best practices to ensure the quality and accessibility of assembled datasets.
• Analyze financial and operational data using tools such as SQL and Python to support strategic decision-making and forecasting.
• Design and implement data processes to integrate data from multiple sources into centralized repositories, cleaning, transforming and validating datasets that ensure accuracy and consistency for analytical use.
• Collaborate with sales, marketing, and underwriting teams to align business strategies and performance goals.
• Develop and present business proposals, dashboards, and performance reports to senior leadership.
• Monitor agency production and performance, enabling segmentation and channel value proposition alignment.
• Support the implementation of business development tools and infrastructure to enhance analytics capabilities.
• Participate in strategic planning sessions, talent forums, and cross-regional assessments to refine Business Development strategy.

Qualifications

• Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent related experience.
• 4-6 years' experience or equivalent, related knowledge.
• Incumbents in this role should have at least 2 of the following experiences:
• Taking on a role in different function, such as IT or Advanced Analytics, to bring increased knowledge and perspective back to Business Intelligence (especially important for the Advisor and Senior Advisor levels).
• Participating in or leading a cross functional team.
• Participating in or leading complex projects.
• Completing an assignment in another team/department.
• Working on a global project team.