Senior Customer Experience Specialist
Gemini, Inc. · Cannon Falls, MN · 1 mo ago
OTHR$24.18–$30.95/hrFull-time
We need to output HTML fragment with sections: headings using for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to parse the job posting.
Key info:
- Title: Senior Customer Experience Representative (not repeated as heading)
- Location: Cannon Falls, MN
- Type: Full Time – On-site
- Schedule: Monday – Friday, overtime is required and scheduled as needed
- Wage Range: $24.18 to $30.95 per hour
- "What You'll Do" list: many bullet points (serve as primary point of contact, etc.)
- "What Makes Someone Successful in This Role?" list: bullet points (Customer Service Excellence, Critical Thinking & Problem Solving, Technical Ability, Account Management, Relationship Selling, Communication, Adaptability & Flexibility, Mentoring & Leadership, Collaboration, Continuous Improvement)
- "Why This Role?" paragraph: description of opportunities, training, etc.
- "Education & Experience": bullet points? Actually it's paragraphs: Associate or bachelor's degree in economics, marketing, business, or a related field with 2–4 years of sales experience. Equivalent combinations... Experience in customer service, account management, sales, technical support, project coordination, or a related customer-facing environment is strongly preferred. Experience mentoring, coaching, training, or serving as a subject matter resource for others is preferred.
- "How We Show We Care": list of benefits: Low-cost health insurance premiums with 2 plans to select from; 4% retirement match plus profit sharing; Generous paid time off, including vacation, holidays, parental, volunteer, and sick time; Dental, vision, disability, and life insurance; Use of company-owned resort in Hayward, WI; Tuition reimbursement program; Dedicated time to learn our products, processes, and industry; Career growth and development opportunities; A collaborative, people-first culture; A stable and growing company with a reputation for quality and innovation.
- "About Gemini": paragraph about company.
We need to remove boilerplate: EEO, equal opportunity, application instructions, etc. Also remove duplicated lines.
We need to decide sections: Probably "About the role" (intro paragraph), "Responsibilities" (What You'll Do), "Requirements" or "Qualifications" (Education & Experience + What Makes Someone Successful?), "Skills" maybe combine successful traits, "Benefits" (How We Show We Care), "Pay" (Wage Range), "Schedule" (Schedule). Also maybe "About the company" could be part of About the role? But we can include a section "About Gemini" maybe as "About the company". However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings but suggests those. We can include "About Gemini" as maybe "About the company" but not required. Better to stick to given headings.
We need to decide mapping:
- About the role: introductory paragraph(s) describing role: "Build a Career... Gemini is looking for an experienced Senior Customer Experience Representative..." plus maybe the description of role beyond bullet list? Could combine first paragraph and maybe "This is more than a traditional customer service role..." etc.
- Responsibilities: the bullet list under "What You'll Do".
- Requirements: maybe education & experience (Associate or bachelor's degree... etc.) plus maybe "Experience mentoring..." etc. Could also include "What Makes Someone Successful..." as Skills or Qualifications.
- Qualifications: maybe the "What Makes Someone Successful..." list (these are competencies). Or we could treat that as Skills.
- Skills: maybe the same list.
We need to avoid thin sections. Let's think: we have substantive content for:
- About the role (intro)
- Responsibilities (What You'll Do)
- Requirements (Education & Experience)
- Skills (What Makes Someone Successful)
- Benefits (How We Show We Care)
- Pay (Wage Range)
- Schedule (Monday – Friday, overtime is required and scheduled as needed)
We also have location and type; could be included in About the role paragraph or a short p.
We should not repeat job title as heading.
We need to preserve all substantive info.
Let's extract exact text.
Intro: "Build a Career. Make an Impact. Grow With Us. Gemini is looking for an experienced Senior Customer Experience Representative to join our team in Cannon Falls, MN This is more than a traditional customer service role. As a Senior CX Representative, you will serve as a trusted partner to customers while managing complex orders, solving challenging problems, and coordinating projects across sales, production, design, and other internal teams. You will develop advanced knowledge of Gemini's products and processes, build long-term customer relationships, and help others grow through coaching and knowledge-sharing. This role is well suited for someone who enjoys solving problems, working with customers, learning technical products and processes, and taking ownership of complex work."
We need to ensure spacing.
Then "Wage Range: $24.18 to $30.95 per hour Location: Cannon Falls, MN Type: Full Time – On-site Schedule: Monday – Friday, overtime is required and scheduled as needed"
We could put location and type in About the role paragraph or separate short p.
But we have separate Pay and Schedule sections.
Thus About the role could be the descriptive paragraph(s) before the bullet list.
Now Responsibilities: bullet list under "What You'll Do". Let's capture each bullet:
- Serve as a primary point of contact for customers and manage complex orders, projects, and account needs from initial request through completion.
- Provide advanced product, technical, pricing, and application guidance to help customers identify the right solutions for their needs.
- Build and maintain strong customer relationships by understanding customer needs, following through commitments, and providing a consistently high level of service.
- Use relationship selling skills to identify appropriate upselling and cross-selling opportunities while maintaining a customer-first approach.
- Resolve complex and escalated customer concerns by applying critical thinking, sound judgment, and established processes to identify effective solutions.
- Coordinate with sales, production, layout/design, and other internal teams to ensure customer needs are understood and projects move forward accurately and efficiently.
- Manage competing priorities and adjust to changing customer and business needs while maintaining accuracy and attention to detail.
- Develop advanced knowledge of Gemini products, systems, processes, and industry practices and serve as a subject matter expert for others.
- Mentor, coach, and support peers by sharing technical knowledge, customer service practices, and effective problem-solving approaches.
- Identify trends and opportunities for process improvement that strengthen the customer experience, improve efficiency, and support business results.
- Consistently meet or exceed individual and team expectations for productivity, quality, service, and accuracy.
- Complete other duties and projects as assigned.
Now Requirements: Education & Experience paragraph(s). Let's capture:
"Education & Experience Associate or bachelor's degree in economics, marketing, business, or a related field with 2–4 years of sales experience. Equivalent combinations of education and experience that provide the knowledge, skills, and abilities necessary to perform the duties of the role may also be considered. Experience in customer service, account management, sales, technical support, project coordination, or a related customer-facing environment is strongly preferred. Experience mentoring, coaching, training, or serving as a subject matter resource for others is preferred."
We could split into two sentences but keep as paragraph.
Now Skills/Qualifications: "What Makes Someone Successful in This Role?" list:
- Customer Service Excellence: A strong commitment to understanding customer needs and delivering solutions that build trust and loyalty.
- Critical Thinking & Problem Solving: The ability to evaluate complex situations, identify root causes, and make sound decisions rather than relying solely on scripted responses.
- Technical Ability: The aptitude to learn complex products, systems, processes, and applications and confidently apply that knowledge to customer situations.
- Account Management: The ability to manage multiple customer needs, projects, and priorities while maintaining strong follow-through and attention to detail.
- Relationship Selling: The ability to understand customer needs, recommend appropriate solutions, and identify opportunities to expand the customer relationship.
- Communication: Strong verbal and written communication skills with the ability to work effectively with customers and internal partners.
- Adaptability & Flexibility: The ability to adjust priorities, learn new information, and remain effective in a changing environment.
- Mentoring & Leadership: A willingness to share knowledge, coach others, and serve as a resource for peers. Formal people-management experience is not required.
- Collaboration: A team-first approach and the ability to build productive relationships across functions.
- Continuous Improvement: A mindset focused on improving processes, solving recurring problems, and finding better ways to serve customers.
Now Benefits: "How We Show We Care" list:
- Low-cost health insurance premiums with 2 plans to select from
- 4% retirement match plus profit sharing
- Generous paid time off, including vacation, holidays, parental, volunteer, and sick time
- Dental, vision, disability, and life insurance
- Use of company-owned resort in Hayward, WI
- Tuition reimbursement program
- Dedicated time to learn our products, processes, and industry
- Career growth and development opportunities
- A collaborative, people-first culture
- A stable and growing company with a reputation for quality and innovation
Now Pay: Wage Range: $24.18 to $30.95 per hour
Now Schedule: Monday – Friday, overtime is required and scheduled as needed
Also location and type: Could be included in About the role paragraph or a short p. Since we have no specific heading for location/type, we can include them in About the role paragraph after the intro.
Let's craft About the role paragraph:
"Build a Career. Make an Impact. Grow With Us. Gemini is looking for an experienced Senior Customer Experience Representative to join our team in Cannon Falls, MN. This is more than a traditional customer service role. As a Senior CX Representative, you will serve as a trusted partner to customers while managing complex orders, solving challenging problems, and coordinating projects across sales, production, design, and other internal teams. You will develop advanced knowledge of Gemini's products and processes, build long-term customer relationships, and help others grow through coaching and knowledge-sharing. This role is well suited for someone who enjoys solving problems, working with customers, learning technical products and processes, and taking ownership of complex work. The position is full-time on-site."
We could also mention type: Full Time – On-site.
Now we need to output HTML fragment with
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to parse the job posting.
Key info:
- Title: Senior Customer Experience Representative (not repeated as heading)
- Location: Cannon Falls, MN
- Type: Full Time – On-site
- Schedule: Monday – Friday, overtime is required and scheduled as needed
- Wage Range: $24.18 to $30.95 per hour
- "What You'll Do" list: many bullet points (serve as primary point of contact, etc.)
- "What Makes Someone Successful in This Role?" list: bullet points (Customer Service Excellence, Critical Thinking & Problem Solving, Technical Ability, Account Management, Relationship Selling, Communication, Adaptability & Flexibility, Mentoring & Leadership, Collaboration, Continuous Improvement)
- "Why This Role?" paragraph: description of opportunities, training, etc.
- "Education & Experience": bullet points? Actually it's paragraphs: Associate or bachelor's degree in economics, marketing, business, or a related field with 2–4 years of sales experience. Equivalent combinations... Experience in customer service, account management, sales, technical support, project coordination, or a related customer-facing environment is strongly preferred. Experience mentoring, coaching, training, or serving as a subject matter resource for others is preferred.
- "How We Show We Care": list of benefits: Low-cost health insurance premiums with 2 plans to select from; 4% retirement match plus profit sharing; Generous paid time off, including vacation, holidays, parental, volunteer, and sick time; Dental, vision, disability, and life insurance; Use of company-owned resort in Hayward, WI; Tuition reimbursement program; Dedicated time to learn our products, processes, and industry; Career growth and development opportunities; A collaborative, people-first culture; A stable and growing company with a reputation for quality and innovation.
- "About Gemini": paragraph about company.
We need to remove boilerplate: EEO, equal opportunity, application instructions, etc. Also remove duplicated lines.
We need to decide sections: Probably "About the role" (intro paragraph), "Responsibilities" (What You'll Do), "Requirements" or "Qualifications" (Education & Experience + What Makes Someone Successful?), "Skills" maybe combine successful traits, "Benefits" (How We Show We Care), "Pay" (Wage Range), "Schedule" (Schedule). Also maybe "About the company" could be part of About the role? But we can include a section "About Gemini" maybe as "About the company". However the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings but suggests those. We can include "About Gemini" as maybe "About the company" but not required. Better to stick to given headings.
We need to decide mapping:
- About the role: introductory paragraph(s) describing role: "Build a Career... Gemini is looking for an experienced Senior Customer Experience Representative..." plus maybe the description of role beyond bullet list? Could combine first paragraph and maybe "This is more than a traditional customer service role..." etc.
- Responsibilities: the bullet list under "What You'll Do".
- Requirements: maybe education & experience (Associate or bachelor's degree... etc.) plus maybe "Experience mentoring..." etc. Could also include "What Makes Someone Successful..." as Skills or Qualifications.
- Qualifications: maybe the "What Makes Someone Successful..." list (these are competencies). Or we could treat that as Skills.
- Skills: maybe the same list.
We need to avoid thin sections. Let's think: we have substantive content for:
- About the role (intro)
- Responsibilities (What You'll Do)
- Requirements (Education & Experience)
- Skills (What Makes Someone Successful)
- Benefits (How We Show We Care)
- Pay (Wage Range)
- Schedule (Monday – Friday, overtime is required and scheduled as needed)
We also have location and type; could be included in About the role paragraph or a short p.
We should not repeat job title as heading.
We need to preserve all substantive info.
Let's extract exact text.
Intro: "Build a Career. Make an Impact. Grow With Us. Gemini is looking for an experienced Senior Customer Experience Representative to join our team in Cannon Falls, MN This is more than a traditional customer service role. As a Senior CX Representative, you will serve as a trusted partner to customers while managing complex orders, solving challenging problems, and coordinating projects across sales, production, design, and other internal teams. You will develop advanced knowledge of Gemini's products and processes, build long-term customer relationships, and help others grow through coaching and knowledge-sharing. This role is well suited for someone who enjoys solving problems, working with customers, learning technical products and processes, and taking ownership of complex work."
We need to ensure spacing.
Then "Wage Range: $24.18 to $30.95 per hour Location: Cannon Falls, MN Type: Full Time – On-site Schedule: Monday – Friday, overtime is required and scheduled as needed"
We could put location and type in About the role paragraph or separate short p.
But we have separate Pay and Schedule sections.
Thus About the role could be the descriptive paragraph(s) before the bullet list.
Now Responsibilities: bullet list under "What You'll Do". Let's capture each bullet:
- Serve as a primary point of contact for customers and manage complex orders, projects, and account needs from initial request through completion.
- Provide advanced product, technical, pricing, and application guidance to help customers identify the right solutions for their needs.
- Build and maintain strong customer relationships by understanding customer needs, following through commitments, and providing a consistently high level of service.
- Use relationship selling skills to identify appropriate upselling and cross-selling opportunities while maintaining a customer-first approach.
- Resolve complex and escalated customer concerns by applying critical thinking, sound judgment, and established processes to identify effective solutions.
- Coordinate with sales, production, layout/design, and other internal teams to ensure customer needs are understood and projects move forward accurately and efficiently.
- Manage competing priorities and adjust to changing customer and business needs while maintaining accuracy and attention to detail.
- Develop advanced knowledge of Gemini products, systems, processes, and industry practices and serve as a subject matter expert for others.
- Mentor, coach, and support peers by sharing technical knowledge, customer service practices, and effective problem-solving approaches.
- Identify trends and opportunities for process improvement that strengthen the customer experience, improve efficiency, and support business results.
- Consistently meet or exceed individual and team expectations for productivity, quality, service, and accuracy.
- Complete other duties and projects as assigned.
Now Requirements: Education & Experience paragraph(s). Let's capture:
"Education & Experience Associate or bachelor's degree in economics, marketing, business, or a related field with 2–4 years of sales experience. Equivalent combinations of education and experience that provide the knowledge, skills, and abilities necessary to perform the duties of the role may also be considered. Experience in customer service, account management, sales, technical support, project coordination, or a related customer-facing environment is strongly preferred. Experience mentoring, coaching, training, or serving as a subject matter resource for others is preferred."
We could split into two sentences but keep as paragraph.
Now Skills/Qualifications: "What Makes Someone Successful in This Role?" list:
- Customer Service Excellence: A strong commitment to understanding customer needs and delivering solutions that build trust and loyalty.
- Critical Thinking & Problem Solving: The ability to evaluate complex situations, identify root causes, and make sound decisions rather than relying solely on scripted responses.
- Technical Ability: The aptitude to learn complex products, systems, processes, and applications and confidently apply that knowledge to customer situations.
- Account Management: The ability to manage multiple customer needs, projects, and priorities while maintaining strong follow-through and attention to detail.
- Relationship Selling: The ability to understand customer needs, recommend appropriate solutions, and identify opportunities to expand the customer relationship.
- Communication: Strong verbal and written communication skills with the ability to work effectively with customers and internal partners.
- Adaptability & Flexibility: The ability to adjust priorities, learn new information, and remain effective in a changing environment.
- Mentoring & Leadership: A willingness to share knowledge, coach others, and serve as a resource for peers. Formal people-management experience is not required.
- Collaboration: A team-first approach and the ability to build productive relationships across functions.
- Continuous Improvement: A mindset focused on improving processes, solving recurring problems, and finding better ways to serve customers.
Now Benefits: "How We Show We Care" list:
- Low-cost health insurance premiums with 2 plans to select from
- 4% retirement match plus profit sharing
- Generous paid time off, including vacation, holidays, parental, volunteer, and sick time
- Dental, vision, disability, and life insurance
- Use of company-owned resort in Hayward, WI
- Tuition reimbursement program
- Dedicated time to learn our products, processes, and industry
- Career growth and development opportunities
- A collaborative, people-first culture
- A stable and growing company with a reputation for quality and innovation
Now Pay: Wage Range: $24.18 to $30.95 per hour
Now Schedule: Monday – Friday, overtime is required and scheduled as needed
Also location and type: Could be included in About the role paragraph or a short p. Since we have no specific heading for location/type, we can include them in About the role paragraph after the intro.
Let's craft About the role paragraph:
"Build a Career. Make an Impact. Grow With Us. Gemini is looking for an experienced Senior Customer Experience Representative to join our team in Cannon Falls, MN. This is more than a traditional customer service role. As a Senior CX Representative, you will serve as a trusted partner to customers while managing complex orders, solving challenging problems, and coordinating projects across sales, production, design, and other internal teams. You will develop advanced knowledge of Gemini's products and processes, build long-term customer relationships, and help others grow through coaching and knowledge-sharing. This role is well suited for someone who enjoys solving problems, working with customers, learning technical products and processes, and taking ownership of complex work. The position is full-time on-site."
We could also mention type: Full Time – On-site.
Now we need to output HTML fragment with headings and - for lists,
for prose.
We must not include any markdown fences.
We need to ensure we include all substantive info, no boilerplate.
Check for any duplicated lines: we have not included EEO etc.
Now produce HTML.
Structure:
About the role
...
Responsibilities
- ...
...
Requirements
...
Skills
- ...
...
Benefits
- ...
...
Pay
Wage Range: $24.18 to $30.95 per hour
Schedule
Monday – Friday, overtime is required and scheduled as needed
We could also include location/type in About the role paragraph.
Check that we didn't miss any substantive info: The "Why This Role?" paragraph about opportunities, training, etc. That's substantive; we haven't included it. Should we include it? It's under "Why This Role?" which is a section describing opportunities, training, career growth. That is important. We could incorporate it into About the role or maybe a separate section like "About the role" already includes some but not that. The "Why This Role?" paragraph: "At Gemini, you will have the opportunity to build expertise in a complex industry while developing skills that can support long-term career growth. Many employees have expanded their careers across customer experience, sales, operations, project management, leadership, and continuous improvement. You will receive
- for lists,
for prose. We must not include any markdown fences. We need to ensure we include all substantive info, no boilerplate. Check for any duplicated lines: we have not included EEO etc. Now produce HTML. Structure:
About the role
...
Responsibilities
- ... ...
Requirements
...
Skills
- ... ...
Benefits
- ... ...
Pay
Wage Range: $24.18 to $30.95 per hour
Schedule
Monday – Friday, overtime is required and scheduled as needed
We could also include location/type in About the role paragraph. Check that we didn't miss any substantive info: The "Why This Role?" paragraph about opportunities, training, etc. That's substantive; we haven't included it. Should we include it? It's under "Why This Role?" which is a section describing opportunities, training, career growth. That is important. We could incorporate it into About the role or maybe a separate section like "About the role" already includes some but not that. The "Why This Role?" paragraph: "At Gemini, you will have the opportunity to build expertise in a complex industry while developing skills that can support long-term career growth. Many employees have expanded their careers across customer experience, sales, operations, project management, leadership, and continuous improvement. You will receive