Senior Customer Experience Representative

Responsibilities

• Become an expert in Grapevine’s procurement software, both as a customer and operating backend tooling
• Quickly identify and resolve complex customer issues
• Collaborate with internal teams to ensure successful client onboarding and satisfaction
• Collaborate internally with product management, sales, operations, and design teams to influence the product roadmap
• Manage sales orders, including monitoring, data analysis, and wholesale relationships to ensure timely shipments, optimal inventory, and customer satisfaction

Requirements

• 1+ years of customer experience/account management for SaaS products or customer facing role
• Intrinsically-motivated with instincts to find solutions when faced with new problems
• Excellent communication skills, both written and verbal
• Experience in healthcare or medical supply industry is preferred

Qualifications

Full-time position in person 5 days a week in our Tribeca office

Benefits

• Fully covered healthcare premiums on United Bronze plan
• 10 days PTO
• 10 “Work from Anywhere” remote days
• 5 days onsite in our Fully renovated office in Tribeca
• Regular team dinners and office game nights
• Supportive and collaborative work environment
• Impact with a growing startup!
• Base + Equity + Commission ($90k-$100k)