Senior Customer Experience Manager (East)

For our client, we are seeking a Senior Customer Experience Manager (East) to join the team of a leader in the Information Technology space. This role will guide strategic customer engagements across cloud security adoption, with a strong emphasis on helping enterprise clients realize measurable value from complex technology investments. You will partner closely with account teams, technical teams, and senior customer stakeholders to drive alignment, remove adoption barriers, and strengthen long-term customer partnerships. The position also requires a consultative approach to business case development, governance, and training that supports successful security-focused outcomes. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 – $151,000 annually Responsibilities Own diverse projects focused on cloud security and collaborate with account and technical teams Influence key stakeholders and promote effective communication throughout project lifecycles Understand the customer's business vision and security requirements deeply Cultivate relationships from day-to-day technicians to CISO level Advocate for the company's value to encourage the adoption of secure solutions Ensure customer comprehension and execution of guidance from company resources Utilize PM experience to guide customers through adoption phases with a security focus Innovatively address customer security challenges by introducing new ideas and tools Collaborate with the Customer Account team to identify strategic cloud opportunities Support customers through TCO analysis and business case assessments linked to security Advise on the tool ecosystem for consolidation to enhance the company's value Accelerate adoption of cloud security with defined milestones and processes Drive customer training strategy to increase security awareness across roles Establish governance structures prioritizing security in customer partnerships Qualifications 6+ years of experience in customer-facing strategic roles such as CSM or AE Strong communication and interpersonal skills for stakeholder engagement Quick learner of the company's offerings and pricing Proven experience with Fortune 100 customers in cloud technology Entrepreneurial mindset with a focus on solving complex customer challenges Understanding of Security SaaS offerings and pricing models Benefits Base salary plus bonus and equity Comprehensive benefits package Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.