Senior Customer Experience Manager (Central)

About the role

Join the organization redefining security for the AI era. As part of the Customer Experience team, you will engage with strategic customers to deliver business value and drive revenue growth. Customer Experience Managers (CEM) connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. You will collaboratively steer large, complex enterprise customers through their multi-year cloud journey, ensuring robust cloud security practices and extending the value of Wiz. This role requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a focus on cloud security.

Candidates must be located in the Central United States.

Responsibilities

• Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
• Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.
• Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
• Build and grow strong relationships across the organization, from day-to-day technicians to the CISO level.
• Evangelize Wiz value, influencing customers to adopt secure solutions at the right time.
• Ensure guidance from Wiz (documents, support, TAM, product team, etc.) is understood and executed by the customer while advocating internally for their security needs.
• Guide customers post-onboarding through their stages of Wiz adoption, with a strong emphasis on implementing and maintaining robust cloud security practices.
• Innovatively solve customer security challenges through new ideas, tools, and mechanisms while overcoming internal political blockers.
• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements.
• Support customers through TCO analysis and business case assessments, ensuring alignment with their security objectives.
• Understand the tool ecosystem and provide options for tool consolidation to deepen Wiz value.
• Accelerate the customer’s cloud security adoption journey by defining key milestones, removing blockers, and implementing secure processes.
• Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles, with a focus on cloud security awareness.
• Implement effective governance structures to manage the partnership, prioritizing security aspects of the customer’s adoption of Wiz.

Requirements

• 6+ years of experience as a CSM, AE, or other customer-facing strategic role.
• Proven track record of working with Fortune 100 customers with cloud-based technology.
• Experience managing strategic customers, with an entrepreneurial mindset to problem-solve and provide effective solutions for complex engagements.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Deep understanding of Security SaaS offerings and pricing models, with the ability to quickly learn Wiz’s offerings and pricing.
• Legal right to work in the country where the position is based, without the need for visa sponsorship (this role does not offer visa sponsorship).

Benefits

Learn more about benefits at Google.

Pay

Compensation for this full-time position includes base salary + bonus + equity + benefits. The US base salary range for this role is $136,800—$152,000 USD. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.