Senior Customer Experience Manager (Central)

About the role

This role will lead technical work focused on secure, reliable systems and risk-aware execution. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own diverse cloud security-focused projects and collaborate with various teams
• Influence stakeholders for effective project communication and collaboration
• Develop a deep understanding of customer business goals and security needs
• Cultivate relationships from technical staff to high-level executives
• Promote the value of the company and drive secure customer solutions adoption
• Guide customers through their company adoption journey with security emphasis
• Identify strategic cloud security opportunities and conduct TCO analysis

Requirements

• 6+ years of experience in customer-facing strategic roles (CSM, AE, etc.)
• Proven success working with Fortune 100 clients using cloud technology
• Experience managing strategic customer relationships
• Entrepreneurial mindset for effective problem-solving in complex situations
• Excellent communication and interpersonal skills for stakeholder engagement
• Deep understanding of Security SaaS offerings and pricing models

Benefits

• Comprehensive training strategy for skills development
• Implementation of governance structures for customer partnership
• Focus on addressing customer security challenges and best practices

Pay

$136,800 – $152,000 annually