Senior Customer Engineer - Collibra Public Sector

About the Client

The organization operates within the public sector technology space, focusing on delivering data management solutions tailored to federal agencies. It addresses challenges related to data sovereignty, regulatory compliance, and secure data sharing in complex government environments. The company provides self-hosted and FedRAMP-authorized platforms designed to break down agency silos and accelerate the adoption of emerging technologies like AI across various federal departments, including the Department of the Navy, civilian agencies, and the Intelligence Community.

About the Opportunity

The SENIOR CUSTOMER ENGINEER role is critical in bridging technical expertise and customer engagement within the public sector. This position supports federal clients by guiding them through technical evaluations and solution implementations that align with strict regulatory requirements and agency-specific needs. The role involves building trusted advisor relationships, influencing technical and purchasing decisions, and ensuring the successful adoption and expansion of the organization's data governance platforms.

Responsibilities

• Lead in-depth technical discovery and evaluation sessions to identify complex agency needs.
• Collaborate with sales teams to develop tailored proposals and drive opportunity qualification.
• Deliver customized demonstrations, presentations, and workshops addressing federal mandates and customer priorities.
• Lead technical proof of value engagements and ensure deployment success within secure agency environments.
• Serve as the technical authority on security standards such as FedRAMP, IL4/IL5, and SOC2 compliance.
• Manage relationships with senior stakeholders to influence solution development and purchasing decisions.
• Architect customized solutions integrated across complex federal ecosystems, including hybrid and classified networks.
• Support adoption, value realization, and account growth strategies in partnership with sales and services teams.
• Provide technical support to address risks, overcome objections, and resolve challenges related to implementation and scalability.

Requirements

• Proven experience in technical sales engineering or customer engineering roles within federal or highly regulated environments.
• Deep understanding of federal procurement processes and regulatory compliance, including FedRAMP and related standards.
• Strong technical knowledge of data governance platforms and AI governance.
• Ability to conduct complex demonstrations, workshops, and technical negotiations.
• Experience working with federal agencies such as the DoD, civilian, or intelligence communities.
• Excellent communication and relationship-building skills with technical and executive stakeholders.