Senior Customer Education Manager, Enterprise

This is a Fully Remote Job 1. About Our Client:The organization operates in the market intelligence space, providing an AI-driven platform that delivers insights from a broad range of public and private content such as equity research, company filings, event transcripts, expert calls, news, and trade journals. It addresses the challenge of removing uncertainty from decision-making for sophisticated companies, serving over 6,000 enterprise customers including a majority of the S&P 500. The company has a global presence with offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. 2. About the Opportunity:The Senior Customer Education Manager, Enterprise plays a foundational role in expanding the enterprise education capabilities within the organization. This position is responsible for building and defining enterprise and custom education programs from the ground up, working closely with Customer Success, Implementation, and Revenue teams to support the deployment of the platform at strategic accounts. The role serves as a trusted consultant to enterprise clients, ensuring effective adoption and integration of products, including API-based solutions, to maximize customer value and usage. 3. Responsibilities:Collaborate with Customer Success, Implementation, Lifecycle Marketing, and Revenue teams to integrate education into enterprise account deployments.Develop and deliver customized education programs tailored to individual enterprise accounts.Advise clients on deployment strategies and facilitate adoption of API-based platform usage.Define engagement scopes, success criteria, and completion metrics for education initiatives.Create repeatable processes for education involvement in account engagements to enhance team efficiency.Establish and refine key metrics to measure program success and impact.Identify accounts with low platform usage but significant API integration and design targeted education strategies.Coordinate with the broader Customer Education team to adapt content and templates for enterprise needs.Travel occasionally to support top accounts and key project kickoffs. 4. Requirements:8 to 12 years of experience in customer education, professional services, implementation consulting, or similar enterprise-facing roles, preferably within B2B SaaS.Proven ability to build programs from ambiguity, define success metrics, and iterate based on outcomes.Experience collaborating cross-functionally with Customer Success, Implementation, and Revenue/Sales teams during active account engagements.Comfort with technical concepts, including APIs, and ability to translate them into practical guidance.Strong change management skills to influence adoption of new workflows in account teams.Consultative communication skills to act as a trusted advisor on deployment and commercial impact.Ability to manage ambiguity and define engagement boundaries.Data-driven mindset with experience designing attribution models and demonstrating ROI. 5. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.