Senior Customer Education Manager

About the role

About Our Client: The organization operates within the finance technology sector, focusing on transforming finance teams' workflows through AI-powered automation and integration with familiar financial tools. It addresses challenges in financial decision-making by providing a platform that enhances speed and confidence in data-driven decisions. With a workforce of approximately 350 employees worldwide, this program develops next-generation finance technology emphasizing innovation, collaboration, and customer success.

About the Opportunity: The SENIOR CUSTOMER EDUCATION MANAGER will lead the strategy and management of the customer-facing content ecosystem. This role is responsible for organizing, maintaining, and scaling the content library to ensure it supports customer engagement effectively. The position collaborates with cross-functional teams to align content with product updates and customer needs, playing a critical role in shaping the customer experience through structured and accessible educational materials.

Responsibilities

• Oversee governance of the customer enablement content library, including auditing, retiring outdated content, and setting content standards.
• Develop and implement frameworks for content creation, review, versioning, and retirement.
• Collaborate with Customer Success Managers to identify and prioritize content gaps.
• Coordinate with Product, Sales, and Product Marketing teams to align content with product changes and messaging.
• Establish and maintain content standards regarding structure, tone, branding, and accessibility.
• Create scalable systems such as taxonomies, templates, tagging, and intake processes to organize the content library.
• Monitor content usage and effectiveness, using data to guide improvements.

Requirements

• Minimum of 2 years' experience in customer enablement, content strategy, or related customer success roles.
• Demonstrated ability to build or overhaul a content library or knowledge base from inception.
• Strong aptitude for content governance and organizational systems.
• Capable of working independently and leading strategic initiatives without direct team support.
• Excellent written communication skills with attention to polished, customer-ready materials.
• Experience collaborating across Customer Success, Product, Sales, and Marketing teams.
• Preferred: experience in FP&A, SaaS, or B2B software environments.

Pay

The target base salary range is $100,000 to $125,000 USD per year, depending on experience, skills, and location. Equity participation opportunity. 401(k) plan with up to 4% match and HSA and FSA options.

Benefits

• 100% paid medical, dental, and vision coverage for employees.
• 100% paid medical and 80% paid dental and vision coverage for dependents.
• Annual $540 allowance for eyewear through a partnered vision provider.
• Access to membership for a wellness app.
• Paid paternity leave.
• Flexible, unlimited sick time and paid time off, with a recommended 18 to 25 vacation days annually.
• Twelve paid company holidays.
• Life insurance.
• Reimbursement for CPA/CFA license renewal fees.