Senior Customer Development Manager (Northeast Remote)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

The Senior Customer Development Manager is responsible for the functional management, leadership, and execution of all sales-related activities for the Nestlé Health Science (NHSc) Holistic Health portfolio within Northeast grocery accounts, including Wakefern, Price Chopper, and Tops. The individual will work closely with internal strategy, category management, finance, and functional support teams to identify and develop business opportunities that advance our partnership and industry leadership with assigned customers.

Responsibilities

• Develop strategic and winning relationships throughout assigned customers.
• Exceed performance goals via off-shelf display, distribution gains, ACV enhancement, etc.
• Establish strong working relationships with all internal teams including Customer Strategy, Finance, and Customer Service.
• Detailed understanding of the Customer’s go-to-market model including Category Management strategy.
• Execute our brand and category growth strategy that aligns with the customer.
• Identify new opportunities for growth; develop and implement a strategic growth plan aligned with corporate goals.
• Educate business partners on our products, retail goals, and measurement of success.
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, and communicate pricing.
• Manage daily business in partnership with customers, including UPC product/item setup, maintenance, logistics, and inventory management.
• Manage Trade budget and monitor spending efficiency focusing on a strong ROI and delivering GTN efficiencies.
• Responsible for Trade Investment Management (Osprey) system inputs, trade fund management, direct sales forecasting, and projection activities.
• Strong Trade management/budget processing with a focus on ROI.

Requirements

• Bachelor's degree in business or related field preferred.
• 8+ years sales experience preferred; minimum 4 years managing strategic FDM customers.
• Sales experience in the Grocery, Drug, and/or Mass retail channel(s) is required.
• Experience in consumer goods, health & wellness, and vitamins and supplements is highly preferred.
• Prior experience using syndicated data to determine customer needs and establish effective pricing and promotional activities.
• Knowledge of Project Management and experience setting up and managing projects in a complex, fast-moving environment.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.).

Skills

• Ability to manage multiple priorities and multiple brands/categories.
• High level of organizational skills, good written and oral communication skills.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow up when responses are needed.
• Deep understanding of assigned customers and how to develop demand creation plans.
• Ability to utilize creativity and push beyond the obvious in setting recommendations and goals.
• Problem solver with a solutions-oriented mindset.
• Dynamic leader who can push past obstacles and overcome objections.
• Articulate communicator who can quickly synthesize data.
• P&L management and strong financial acumen.

Pay

The approximate pay range for this position is $160,000 to $175,000. Final compensation may vary based on factors including but not limited to knowledge, skills, abilities, and geographic location.

Benefits

• Performance-based incentives.
• Competitive total rewards package, including a 401k with company match.
• Healthcare coverage and a broad range of other benefits.