Senior Customer Development Manager

Key Responsibilities

• Provides strategic leadership in the development and execution of customer- and channel-specific sales strategies that advance the brand’s long-term ambition.
• Partners closely with senior commercial and customer leaders to ensure alignment with category strategy, enterprise priorities, and growth objectives.
• Serves as a Senior Brand and Commercial Thought Partner to Customer, Category, Marketing, Finance, RGM, Demand Planning, and Sales Operations Teams to champion the brand strategy and ensure consistent, high-quality execution across customers and channels.
• Translate enterprise brand and category strategies into scalable, customer-specific commercial plans that drive sustainable growth.
• Influence decision-making at senior levels through clear insights, recommendations, and trade-offs.
• Owns the development of best-in-class customer selling stories and materials, setting the standard for strategic narrative, insight-led selling, and value proposition articulation.
• Ensures customer-facing materials clearly connect brand strategy, category dynamics, and customer-specific growth opportunities.
• Owns adherence to commercial guidelines, including pricing strategy, trade investment principles, and promotional guardrails.
• Provides governance to ensure customer plans protect brand equity, profitability, and long-term value creation, while enabling thoughtful flexibility where required.
• Identifies, manages, and resolves channel and customer conflicts including market pricing, promotion activation, and exclusive assortment choices.
• Develops strategies to mitigate price compression risk in the marketplace.
• Enforces promo guardrails and manages the approval process for promo guardrail exceptions.
• Leads collaboration with Demand Planning teams to proactively identify performance risks and opportunities, and lead the development of corrective actions, commercial initiatives, and promotional strategies to close gaps.
• Supports performance tracking and analysis across customers and channels, including KPIs, trade effectiveness, and ROI of customer programs in partnership with RGM and analytics teams.
• Synthesizes insights into clear recommendations, continuously refining strategies and elevating commercial effectiveness.
• Provides mentorship, coaching, and guidance to managers and junior team members.
• Builds commercial and analytical capability within the team and fosters a high-performance, collaborative culture.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• 7+ years of progressive experience in sales, customer development, or brand/commercial roles within CPG or retail.
• Proven ability to lead complex, cross-functional initiatives and influence senior stakeholders.
• Strong strategic, analytical, and communication skills with a track record of driving results.

Pay

The salary range for this position is $136,000–$200,000. Compensation for this position varies based on a range of equal opportunity factors, including but not limited to role scope, level of experience, relevant skills, education and credentials, external and internal benchmarks for equivalent roles and experience, business sector, and geographic location. Compensation decisions are based on the specific facts and circumstances of each case. In addition to base salary, the total rewards package may also include, for eligible roles, bonus, and long-term Incentive.

Benefits

Edgewell offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

About the Role

Edgewell is a global team of over 6,000 visionaries, doers, and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination. Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value of People First guiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.