Senior Customer Delivery Manager

About Us

Geotab® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Our open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety, and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently, and want to make an impact. Ours is a fast-paced, ever-changing environment where Geotabbers accept challenges and are willing to take on new tasks and activities—ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

About the Role

Geotab is seeking a Senior Customer Delivery Manager who will play a vital role in driving the success of strategic customer-facing projects, ensuring timely and effective delivery of product pilots and implementations to drive greater product adoption across key industry segments. If you love technology and are keen to join an industry leader, we would love to hear from you!

Responsibilities

• Responsible for overall project execution success, serving as the main point of contact for customers and senior management for the project.
• Support all aspects of the implementation and progression of assigned projects, from original concept through project closure activities.
• Provide leadership to the project team by building and motivating team members to meet project goals and adhere to their responsibilities and project milestones.
• Define project goals and deliverables that align with the company’s strategic objectives and customer expectations.
• Define high-level work plans, key project tasks and deliverables, and manage the integration of resources and knowledge across projects and tasks.
• Manage project issues, risks, and changes in scope to mitigate impact to customer experience and critical path deliverables.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues—communicating across leadership.
• Lead initiatives to establish best practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
• Collect customer feedback and lessons learned to continuously improve project management processes and best practices.
• Coach, mentor, and motivate more junior Customer Delivery Managers.

Requirements

• 5-8 years of experience in Project Management or Customer Delivery.
• 5-8 years of experience working with business stakeholders within a cross-functional matrix environment.
• Fluency in Spanish or Brazilian Portuguese is an asset.
• Professional Project Management (PMP) certification is preferred.
• Ability to travel; a passport is required.
• Proven ability to successfully drive projects to completion while managing the right balance of process without burdening the entrepreneurial spirit of the company.
• Strong leadership, diplomatic, and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations.
• Ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.
• Self-motivated and decisive, with the ability to adapt to change and competing demands.
• Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding the team accountable for performance.
• Experience in establishing practices, templates, policies, tools, and partnerships to expand and mature our service solutions.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Jira.
• Entrepreneurial mindset and comfortable in a flat organization.
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Government experience is highly valued.
• Experience negotiating vendor/client contracts is a plus.

Work Environment

At Geotab, we have adopted a flexible hybrid working model that supports both in-person and virtual work. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools, and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms, and gatherings.