Senior Customer Contracting Manager

About the role

The Senior Customer Contracting Manager plays a critical role in developing and negotiating complex, customer-facing agreements that drive long-term business value. This role requires leveraging strong commercial judgment, analytical thinking, and negotiation expertise to influence strategic decisions across the organization.

Responsibilities

• Partner with the global sales organization to shape and negotiate commercially robust customer contracts across the full lifecycle of device development and manufacturing engagements.
• Lead or support customer-facing negotiations, from early opportunity shaping through execution and ongoing contract management.
• Develop negotiation strategies, value levers, and fallback positions in collaboration with cross-functional stakeholders.
• Ensure contracts appropriately balance commercial opportunity, risk allocation, and long-term relationship objectives.
• Proactively identify and mitigate commercial and operational risks while safeguarding intellectual property and know-how.
• Collaborate closely with Sales, Finance, Legal, R&D, Cost Estimation, and Program Management to drive aligned outcomes.
• Contribute to claims management and dispute resolution efforts when needed.
• Help build and evolve commercial frameworks, playbooks, governance models, and contracting best practices.
• Drive early engagement in opportunities to influence stronger commercial outcomes and scalable ways of working.
• Aid in future contracting processes, governance structures, and efficiencies – including leveraging AI and contributing to training and capability development across the organization.

Requirements

• Bachelor's degree in Business or Finance
• 8+ years of experience in commercial contracting and negotiation roles (e.g., commercial contracting, strategic procurement, alliance management, proposal management, or similar)
• Demonstrated experience drafting and negotiating complex development and/or manufacturing agreements
• Experience leading negotiations with senior and executive-level stakeholders
• Experience navigating large international (matrix) organizations

Qualifications

• Master's degree in Business or Finance
• Extensive experience leading complex, high-value commercial negotiations
• Background in pharmaceutical, medical device, or other regulated industries
• Experience with intellectual property structuring, licensing, and freedom-to-operate (FTO) considerations

Skills

• Strong commercial judgment
• Analytical thinking
• Negotiation expertise
• Strategic decision-making
• Customer-focused approach
• Collaborative problem-solving
• Risk mitigation
• Intellectual property structuring
• Licensing and FTO considerations

Benefits

Our comprehensive benefits package includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.