Senior Customer Care Specialist (Remote)

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Receive and respond to customer requests via the inbound call queue and support ticketing systems.
• Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
• Solve standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.
• May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
• Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Qualifications And Experience

• A high school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
• Proven customer support or client service experience.
• Strong phone, email contact handling skills and active listening.
• Familiarity with CRM systems and practices, preferred.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in title, registration, DMV, or dealership, preferred.
• Technical support experience is preferred.

Pay

The hourly rate range for this position is: $22.00 - $24.00
Final compensation for this position will be determined based upon the applicant’s relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.

Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retailer Planning
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

About the Role

Vitu is the leading innovator in Vehicle-to-Government (V2Gov) technology, transforming the way vehicles, businesses, government, and drivers interact. Vitu provides innovative, cutting-edge services to the motor vehicle industry, managing titling and registration transactions in all 50 states and across multiple locations on one platform. Vitu's mission is to expand and automate V2Gov transactions, reimagining interactions between drivers, businesses, and governments. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.