Senior Customer Business Executive

At WalkMe, now an SAP company, we’re the creators of the digital adoption revolution—enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies, we’re transforming how enterprises interact with their technology.

About the role

The Senior Customer Business Executive owns and grows strategic existing accounts by ensuring customers derive measurable value from WalkMe while identifying opportunities to expand its use across the organization. This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption, acting as a trusted strategic partner to ensure long-term account sustainability through strong adoption, renewal leadership, and growth initiatives.

Responsibilities

• Strategic Account Leadership
  • Own and manage a portfolio of high-value strategic customer accounts.
  • Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities.
  • Identify opportunities to embed WalkMe more deeply across enterprise systems and processes.
  • Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.
• Executive Relationship Management
  • Build trusted relationships with C-level and senior business stakeholders.
  • Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
  • Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.
• Platform Expertise & Solution Strategy
  • Maintain strong functional knowledge of the WalkMe platform.
  • Work with customers to design scalable adoption strategies and high-value use cases.
  • Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.
  • Partner with internal technical teams where deeper implementation support is required.
• Revenue Ownership & Growth
  • Own renewals and expansion strategy across your account portfolio.
  • Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems.
  • Protect and grow recurring revenue through proactive engagement and account health management.
• Adoption & Value Realization
  • Ensure customers achieve clear, measurable outcomes from WalkMe adoption.
  • Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.
  • Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact.

Requirements

• Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
• Proven ability to manage and grow complex enterprise accounts.
• Strong capability to operate at both executive and technical levels.
• Experience driving large renewals and expansion opportunities.
• Exceptional presentation, storytelling, and stakeholder engagement skills.
• Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.
• Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).
• Experience influencing cross-functional customer stakeholders in complex organizations.

Key Success Metrics

• Strategic account growth and expansion
• Enterprise platform adoption
• Renewal performance and revenue retention
• Executive stakeholder engagement
• Customer advocacy and long-term partnership strength

Benefits

• Hybrid Work Arrangement: Combines the benefits of remote work with essential onsite connections and collaborations.
• Supportive Culture: Focuses on the whole person, celebrating individuality and fostering community.
• Professional Development: Encourages continuous learning and career growth through structured programs like Career Compass.
• Wellness@WalkMe: Offers quarterly wellness reimbursements, daily BrightBreaks to recharge, and an annual Wellness Month every July.
• Health Coverage: Provides comprehensive health coverage options tailored to regional standards.
• Generous Annual Leave: Tailored to meet regional standards for rest and recharge.
• RefreshMe Days: Additional days off throughout the year to support work/life balance.
• Robust Retirement Contributions: Region-specific retirement benefits (inquire with HR for details).

Pay

The On-Target Earnings (OTE) for this role range between $250,000 and $260,000, including salary and variable components. The actual base pay depends on factors such as location, training, transferable skills, work experience, business needs, and market demands. This role may also be eligible for bonus and benefits as part of a competitive total rewards package.