Senior CRM Solution Architect – Commercial and Medical

About The Job The Sr CRM Solution Architect for Commercial and Medical functions at Foundation Medicine serves as the internal expert in CRM configuration, business process, and technical delivery. This role leads the planning, implementation, and ongoing support of enterprise business platforms supporting Commercial and Medical, with a strong emphasis on Salesforce.com and related modules. This is a hybrid role that pairs portfolio oversight with hands-on solution delivery. On the portfolio side, the Sr CRM Solution Architect maintains strong portfolio and project hygiene, assesses and qualifies new project requests, collaborates on business cases development, and navigates the intake, funding, and approval processes required to move work forward. The role contributes to department capacity planning, resource forecasting, and staffing coordination across internal teams and delivery partners so initiatives are appropriately prioritized, sequenced, and staffed. On the delivery side, the Sr CRM Solution Architect provides Salesforce functional architecture and configuration expertise, translates business requirements into scalable, compliant solutions, leads platform implementations and enhancements, and ensures reliable ongoing application support. The role is accountable for solutions that are well-designed, well-documented, and sustainable. The successful candidate combines Salesforce.com platform expertise with the discipline to run a structured portfolio in a regulated life sciences environment. The candidate is comfortable moving between an executive funding discussion and a hands-on design or configuration session in the same day. Key Responsibilities Salesforce Functional Architecture & ConfigurationServe as an internal subject matter expert for Salesforce functional architecture, data model, security model, and configuration standardsPartner with implementation teams to translate Commercial and Medical business requirements into scalable, maintainable solution designs that align to enterprise architecture and data governance principlesPerform and review hands-on configuration (objects, fields, flows, validation rules, page layouts, profiles and permissions, reports and dashboards)Define and enforce standards for integrations between Salesforce and clinical, quality, marketing, and data platforms Solution Delivery & ImplementationLead planning and execution of platform implementations, migrations, and enhancement releases from requirements through deployment and hypercareOwn requirements gathering, functional design, user story definition, and acceptance criteria in partnership with business process ownersPartner with IT departments to drive release management, environment strategy, testing, and validation activities in line with change control and quality requirementsPartner with business teams to provide user adoption activities including training materials, documentation, and post-release reinforcement Portfolio Management & GovernancePartner with IT Strategy and Enablement team to maintain portfolio and project hygiene across the Commercial and Medical technology portfolio, including accurate status, scope, milestones, risks, dependencies, and financialsAssess incoming project and enhancement requests for feasibility, effort, and platform fitPartner with business units to develop business case and investment proposals, and navigate intake, governance, and approval processes to secure funding and executive endorsementPartner with IT Strategy Enablement on annual planning, budgeting, and portfolio prioritization Capacity Planning, Resource Forecasting & StaffingForecast demand and model capacity across internal staff, managed service providers, and implementation partnersCoordinate staffing and resource allocation to ensure initiatives are appropriately prioritized and supported, escalating constraints and trade-offs earlyAssist with managing vendors including scopes of work, deliverables, and performance; hold delivery partners accountable to quality, timeline, and cost commitments Business Partnership & CompliancePartner across Commercial, Medical, IT, Quality, Clinical, Finance, and vendor teams to align priorities, resolve issues, and build trust-based working relationshipsCommunicate technical concepts in business terms to stakeholders at all levels, including senior leadershipComply with FMI's attendance policies Qualifications Basic Qualifications: Bachelor's degree in Information Technology, Computer Science, Business Administration, Life Sciences, or a related field10+ years of progressive experience delivering and supporting enterprise business applications, with at least 5 years focused on CRM platformsDemonstrated hands-on Salesforce functional architecture and configuration experience, including solution design, data and security models, and declarative buildExperience leading end-to-end platform implementations and enhancement releases, from requirements through deployment and post-go-live supportDemonstrated experience in portfolio and project management, including intake and request assessment, business case development, funding and approval processes, and portfolio and project hygieneExperience with capacity planning, resource forecasting, and coordinating staffing across internal teams and external delivery partnersExperience supporting Commercial and/or Medical business processes (e.g., field engagement, HCP interactions, sales operations, medical insights capture)Experience working in a regulated environment (healthcare, diagnostics, biotech, or pharma), including change control and compliance considerations Preferred Qualifications Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, Sales Cloud or Health Cloud Consultant)Experience with Veeva applications (CRM, Vault QualityDocs/QMS, CTMS) and with Salesforce–Veeva rationalization or migration programsExperience with clinical and quality systems and GxP validation practices (IQ/OQ/PQ, SVR, change control documentation)Experience with Salesforce Marketing Cloud, marketing automation, customer data platforms, or MDMFamiliarity with data and analytics platforms (e.g., Power BI, Tableau, data warehousing) and CRM data integration CompetenciesBalances strategic portfolio oversight with hands-on delivery and is comfortable operating at both levelsStrong communication, facilitation, and influencing skills across technical and business audiencesStructured, disciplined, and detail-oriented, with a bias toward documentation, standards, and repeatable processCollaborative and pragmatic; builds durable relationships across business, IT, and vendor teamsUnderstanding of HIPAA and the importance of patient data privacyCommitment to reflect FMI’s values: Integrity, Courage, and Passion The expected salary range for this position based on the primary location of Boston, MA is $151,440 - $189,300 per year. The salary range is commensurate with Foundation Medicine's compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for Foundation Medicine's benefits.