Senior Critical Facilities Manager (Abilene, TX)

About the role

Lead the onsite site-support function that enables OCI’s mission-critical data center operations teams to execute in a disciplined, organized, and audit-ready manner. Manage administrative and coordination processes supporting facilities operations, including records management, scheduling support, workflow tracking, document control, vendor and visitor coordination, and day-to-day site business operations.

Responsibilities

• Lead the onsite site-support team responsible for administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus.
• Provide direct leadership, coaching, performance management, and development for IC3-level site support staff.
• Establish clear expectations for service quality, responsiveness, documentation accuracy, process discipline, and support execution across the team.
• Oversee day-to-day support processes including scheduling coordination, maintenance-related communications, document tracking, work order support, vendor coordination, meeting logistics, and internal site requests.
• Ensure site records, logs, trackers, documentation repositories, and operational support files remain accurate, current, and audit-ready.
• Allocate work across the team and maintain effective support coverage for administrative and operational priorities, meetings, recurring workflows, and site events.
• Partner with Facilities Operations Managers, service teams, logistics, compliance, and site leadership to support scheduling alignment, operational readiness, and effective communication.
• Support planning meetings, outage coordination forums, maintenance reviews, and other site operating rhythms by preparing materials, tracking actions, and following up on deliverables.
• Oversee vendor and visitor support processes for non-technical service providers, internal stakeholders, and administrative site interactions, ensuring alignment with site procedures and expectations.
• Identify process gaps, documentation issues, workflow inefficiencies, or recurring support challenges and drive continuous improvement across the site-support model.
• Ensure disciplined use of CMMS, ServiceNow, document management platforms, and related business systems used to support facilities operations and administrative visibility.
• Support onboarding, training, and skill development of site support personnel while reinforcing Oracle standards for professionalism, accountability, and customer service.
• Provide regular visibility to site leadership on support workload, process health, staffing needs, service issues, and improvement opportunities.
• Help scale the site-support function as campus size, operational activity, and stakeholder needs increase.

Requirements

• 6–10 years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business support roles in operational environments.
• 2–4+ years of experience leading coordinators, administrators, or site-support staff.
• Strong understanding of how scheduling support, documentation quality, administrative control, and communication discipline contribute to operational readiness.
• Bachelor’s degree in Business, Operations, Facilities, Administration, or related field preferred; equivalent experience also valued.
• Strong people leadership with the ability to coach, organize, and develop support staff.
• Strong organizational skills with high attention to detail and process accuracy.
• Strong communication and coordination capability across operational, administrative, and leadership stakeholders.
• Ability to prioritize competing requests and maintain structure in a fast-paced environment.
• Strong process discipline and commitment to maintaining accurate, audit-ready records.
• Service-oriented mindset with strong professionalism, follow-through, and responsiveness.
• Ability to improve workflows and reinforce execution standards across a growing support function.

Qualifications

• Experience with CMMS, ServiceNow, document control systems, maintenance workflow tools, or related operations-support platforms.
• Familiarity with facilities operations, maintenance coordination, vendor support, scheduling support, or site administration practices.
• Experience maintaining audit-ready records and administrative controls in regulated or high-accountability environments.
• Experience supporting planning forums, work coordination, outage support, maintenance reviews, or site business operations.
• Advanced Microsoft Office or similar business systems proficiency preferred.
• Exposure to data center or other 24/7 critical operations environments is a plus.

Skills and Competencies

• Strong people leadership with the ability to coach, organize, and develop support staff.
• Strong organizational skills with high attention to detail and process accuracy.
• Strong communication and coordination capability across operational, administrative, and leadership stakeholders.
• Ability to prioritize competing requests and maintain structure in a fast-paced environment.
• Strong process discipline and commitment to maintaining accurate, audit-ready records.
• Service-oriented mindset with strong professionalism, follow-through, and responsiveness.
• Ability to improve workflows and reinforce execution standards across a growing support function.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care.
• Flexible Spending Accounts.
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Voluntary benefits including auto, homeowner and pet insurance.

Pay

Hiring Range in USD: $126,200 - $264,100 per year. May be eligible for bonus, equity, and compensation deferral.

Schedule

Onsite role supporting a mission-critical data center environment where regular attendance, responsiveness, and process discipline are essential.