Senior Critical Environment Technician (On-Shift Training)

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that powers our datacenters. This includes coordinating with suppliers and vendors, collaborating with management to address operational, risk, and safety situations, mentoring other CE Technicians, and performing hands-on maintenance and incident response. You will use telemetry and monitoring platforms to track equipment performance and ensure the reliability of Microsoft’s cloud services, including Bing, Office 365, Xbox, OneDrive, and Azure.

Microsoft’s CO+I team is the backbone of our cloud infrastructure, managing over 200 datacenters in 32 countries and millions of servers. The team prioritizes professional development, offering career rotation programs, diversity and inclusion training, and certification opportunities. With a focus on sustainability and innovation, CO+I supports services for over 1 billion customers and 20 million businesses worldwide.

About the Role

In this role, you will work in a dynamic environment that may require up to 25% business travel and 12-hour shifts, including evenings, weekends, and holidays. Microsoft is unable to sponsor a work visa for this position due to the nature of its responsibilities.

Responsibilities

• Critical Environment Culture:
  • Ensure safety and security compliance by following job hazard assessments (JHAs), toolbox talks, and business processes.
  • Recognize and respond to unsafe working conditions, escalating issues as needed to promote a safe working culture.
  • Participate in required meetings, trainings, and handoffs, and proactively share emerging security threats and best practices.
  • Assess and identify resources to support environmental health and safety (EHS) objectives.
• Equipment and Systems Maintenance:
  • Process method statement of work (MSOW) documents and coordinate activities with contractors.
  • Perform inspections, testing, and commissioning of equipment, and advise engineers or project managers on execution methodology.
  • Prepare and submit complex reports (e.g., Root Cause Analysis) and review reports from less experienced team members.
  • Develop methods of operating procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) for complex equipment.
  • Perform planned, predictive, and corrective maintenance for multiple disciplines and equipment types, serving as a subject matter expert for one discipline.
  • Analyze findings from reports, document tasks, and provide coaching to less experienced technicians.
  • Prioritize maintenance activities, escalate issues as needed, and ensure security governance frameworks are integrated into maintenance practices.
  • Oversee large-scale maintenance tasks and ensure follow-up actions are addressed.
• Troubleshooting:
  • Act as a subject matter expert in troubleshooting multiple equipment, systems, and subsystems independently.
  • Document issues during troubleshooting and ensure equipment settings align with established parameters.
  • Escalate unresolved issues to suppliers, engineers, or senior colleagues as needed.
  • Provide consultation to less experienced colleagues and oversee troubleshooting efforts.
  • Ensure security incidents identified during troubleshooting are addressed promptly.
• Vendor and Contractor Coordination:
  • Escort and enforce security requirements for third-party contractors, vendors, and service providers.
  • Ensure vendor work is performed safely, to scope, and with proper documentation.
  • Coordinate and schedule vendor activities, resolve quality issues, and review field service reports, invoices, and work orders.
  • Stop vendor work when potential safety or quality concerns arise and escalate as appropriate.
• Equipment and Systems Operations:
  • Inspect and supervise critical environment equipment (e.g., HVAC, mechanical systems) for unsafe or abnormal conditions.
  • Understand critical system alarms, their meanings, and escalation processes.
  • Monitor equipment performance from central locations (e.g., Facility Operations Centers) and escalate risks or impacts to other subsystems.
  • Use telemetry, control systems, and analytics to monitor site status, identify alarms, and recognize equipment behavior trends.
  • Advise less experienced colleagues on issues identified during monitoring and perform repairs to meet Microsoft SLA requirements.
  • Develop predictive analyses of equipment performance using data trends.
• Incident Response:
  • Lead onsite incident response teams for abnormal conditions impacting operations and coordinate corrective repairs with other facilities professionals.
  • Gather incident data, create timelines, and perform root-cause analyses.
  • Develop or follow emergency operating procedures (EOPs), MOPs, SOPs, and DMOPs for incident response.
  • Coordinate emergency monitoring response plans for irregular or malfunctioning conditions.
  • Serve as a technical expert in critical environment systems and provide training/mentorship to team members.