Senior Critical Environment Technician

Responsibilities

• Understands, follows, and ensures safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordance to applicable AHJ regulations, and Microsoft requirements.
• Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary).
• Escalates immediately when unsafe working conditions are observed and promotes a safe working culture to empower less experienced team members.
• Participates in required meetings, trainings, and necessary handoffs.
• Proactively assesses and shares current and emerging security threats in safety discussions and shares best practices to address or mitigate risk.
• Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives.
• Actively maintains safe working conditions at all times.
• Proactively ensures safety and security requirements are followed and met for the work of themselves and others.
• Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and multiple equipment types of increasing complexity with no supervision, while serving as a subject matter expert for one discipline - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements.
• Incorporates security governance frameworks into maintenance practices and drives continuous security improvements.
• Communicates and/or escalates maintenance activities per established process and procedure.
• Prioritizes maintenance activities as required and/or appropriate.
• Documents tasks or issues during maintenance activities within appropriate systems per process and procedure as needed.
• Provides consultation to colleagues on maintenance and repairs through deep understanding of equipment, systems and their interrelations.
• Follows recommended maintenance schedules.
• Serves as an expert on applying security principles to ensure all systems are protected against unauthorized access during maintenance.
• Acts as a subject matter expert, performing troubleshooting independently for multiple equipment, systems, subsystems, and component types.
• Documents issues found in troubleshooting process within appropriate systems per process and procedure as needed.
• Determines when troubleshooting efforts are deemed adequate and communicates or escalates to suppliers, engineers, or more experienced colleagues as needed.
• Has a hands-on understanding of how equipment in all disciplines work and how to troubleshoot to subsystem level.
• Provides consultation to less experienced colleagues with troubleshooting systems and problems.
• Oversees less experienced colleagues, or directly troubleshooting systems and investigates root causes.
• Ensures that security incidents identified during troubleshooting are addressed promptly and escalated as necessary.
• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on all procedure levels of risk (LOR), enforcing security requirements for all third-party access and operations.
• Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, and AHJ regulations.
• Ensures work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalates as appropriate.
• Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns.
• Coordinates across all LOR applicable to preventative and/or corrective maintenance.
• Identifies and recommends procedure corrections if/when errors are detected or when appropriate.
• Coordinates and schedules supplier/vendor on-site activities.
• Coordinates with vendor to schedule maintenance and determines availability of equipment/parts, as directed.
• Resolves or escalates observed vendor quality issues.
• May review and approve vendor supplier field service reports, invoices, and work orders.
• Serves as an expert in the inspection and supervision of critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds for unsafe or abnormal conditions.
• Understands critical system alarms for multiple discipline(s) of equipment, their meanings, and engages with appropriate escalation processes or procedures.
• Recognizes circumstances where execution would be considered safe to proceed.
• Performs various inspections and validations of equipment performance.
• Maintains monitoring equipment repair, replacement, and maintenance work, which meets or exceeds Microsoft Service Level Agreement (SLA) requirements.
• Uses data trends to develop or produce predictive analyses of equipment performance.
• Works on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently.
• Serves as a subject matter expert in critical environments-related systems within the data center, advises less experienced colleagues on such topics, and provides oversight and training/mentorship to team members on tasks regarding these subsystems (e.g., electrical, mechanical, controls, generators).
• Serves as a resource for less experienced team members to incorporate security-first principles into daily tasks, ensuring all equipment operations prioritize identifying potential security threats and mitigating them immediately.

Qualifications

Education: Bachelor’s degree in Engineering, Computer Science, Environmental Science, or related field.

Experience: Minimum 5 years of relevant experience in critical environment operations, maintenance, and troubleshooting.

Skills: Proficiency in Microsoft Service Level Agreements (SLAs), knowledge of industry standards and best practices, strong problem-solving skills, ability to work independently and as part of a team, and excellent communication and interpersonal skills.

Licenses/Certifications: Must possess a valid driver’s license and be able to pass a background check and drug screening.