Senior Critical Environment Technician - Mechanical SME

As a Senior Critical Environment Technician (Mechanical SME) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that powers our datacenters. This role involves coordinating with suppliers and vendors, collaborating with management to address operational, risk, and safety situations, mentoring other technicians, and performing hands-on maintenance and incident response. You will also use telemetry and monitoring platforms to ensure equipment performance and operations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the backbone of our cloud services, delivering core infrastructure for Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I is committed to employee development, offering career rotation programs, diversity and inclusion training, and professional certifications. Our global portfolio includes over 200 datacenters in 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. Sustainability and optimization are central to our datacenter design and operations.

Microsoft’s mission is to empower every person and organization to achieve more. We foster a culture of respect, integrity, and accountability, with a growth mindset to innovate and collaborate. This role may require up to 25% domestic travel and the ability to work 12-hour shifts, including evenings, nights, weekends, and holidays. Microsoft is unable to sponsor a work visa for this role.

Responsibilities

• Critical Environment Culture:
  • Ensure safety and security requirements (e.g., job hazard assessments, toolbox talks) are met, adhering to Authority Having Jurisdiction (AHJ) regulations and Microsoft standards.
  • Recognize and respond to unsafe working conditions, escalating issues and promoting a safe working culture.
  • Participate in required meetings, trainings, and handoffs; assess and identify resources to support environmental health and safety (EHS) objectives.
  • Work under elevated ambient noise, heat, and light conditions due to equipment and ventilation systems.
  • May travel up to 25% domestically for training or site support.
  • Work 12-hour shifts, including non-standard hours (evenings, nights, weekends, holidays).
  • Physical requirements: occasional climbing of ladders, frequent climbing of stairs/ramps, prolonged standing, occasional lifting up to 25 lbs (11 kg) unassisted, and 25-50 lbs (11-22.5 kg) with assistance. Occasional pushing/pulling of 50-75 lbs (22.5-34 kg) with assistive devices. Normal visual acuity and color vision (with correction) for electrical work.
• Equipment and Systems Maintenance:
  • Process method statement of work (MSOW) documents and coordinate activities with contractors.
  • Perform equipment inspections, testing, and commissioning; advise engineers or project managers on scope and execution.
  • Act as a subject matter expert for troubleshooting equipment, systems, and subsystems; document issues and ensure settings align with established parameters.
  • Perform planned, predictive, and corrective maintenance across multiple disciplines, prioritizing tasks and documenting activities.
  • Oversee complex maintenance tasks and ensure follow-up actions are addressed; master maintenance of all systems in a safe, professional manner.
  • Prepare and submit complex reports (e.g., Root Cause Analysis) and develop methods of operating procedures (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs).
  • Review and coach less experienced technicians on training assignments and procedural accuracy.
• Vendor and Contractor Coordination:
  • Escort and oversee third-party contractors, vendors, and service providers, ensuring work aligns with scope and safety standards.
  • Coordinate and schedule vendor activities, resolve quality issues, and review/approve field service reports, invoices, and work orders.
  • Identify and recommend procedure corrections when errors are detected.
• Equipment and Systems Operations:
  • Lead incident response for abnormal conditions, coordinating with critical facilities professionals to perform corrective repairs.
  • Develop or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and digital methods of operating procedures (DMOPs).
  • Inspect and supervise critical environment equipment (e.g., HVAC, mechanical systems) for unsafe conditions; understand and respond to critical system alarms.
  • Monitor equipment performance via telemetry and control systems, analyze trends, and advise colleagues on potential issues.
  • Perform monitoring equipment repairs and maintenance to meet Microsoft Service Level Agreement (SLA) requirements.
  • Serve as a subject matter expert for critical environment systems, providing oversight and mentorship to team members.