Senior Crisis Counselor
Trilogy · Chicago, IL · 1 mo ago
On-siteHealthcare$27.37–$31.47/hrFull-time
We need to output HTML fragment with sections: Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have Pay Range and Schedule given. Also Benefits listed. Also Job Summary (maybe About the role). Responsibilities: many bullet points. Qualifications: list. Skills maybe not explicit; we could combine with Qualifications? The instruction: Use headings for those categories; we should include only if content present. We have Pay, Schedule, Benefits, About the role (Job Summary), Responsibilities, Qualifications. Skills not explicitly listed; maybe we can omit Skills section. Also we need to avoid repeating job title. No Job ID etc. Remove boilerplate.
We need to preserve all substantive info. Use
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have Pay Range and Schedule given. Also Benefits listed. Also Job Summary (maybe About the role). Responsibilities: many bullet points. Qualifications: list. Skills maybe not explicit; we could combine with Qualifications? The instruction: Use headings for those categories; we should include only if content present. We have Pay, Schedule, Benefits, About the role (Job Summary), Responsibilities, Qualifications. Skills not explicitly listed; maybe we can omit Skills section. Also we need to avoid repeating job title. No Job ID etc. Remove boilerplate.
We need to preserve all substantive info. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to format Pay and Schedule sections: Pay heading with content: "$27.37 - $31.47/hr $1,500 Sign-On Bonus!" Should we keep as prose? Probably a
. Schedule heading: "Thursday - Saturday, 7:00am - 7:40pm". Also Office Location maybe part of About the role? Could include in About the role paragraph.
We need to include Office Location maybe in About the role.
Let's craft:
About the role
Office Location: 1400 W Greenleaf Ave. Chicago IL 60626. The Senior Crisis Counselor provides advanced clinical assessment, crisis intervention, and leadership support within the Mobile Response Stabilization Services program. In addition to maintaining direct service responsibilities, the Senior Crisis Counselor serves as an informal clinical resource for team members, supports onboarding and workforce development activities, and contributes to program quality and operational excellence. The Senior Crisis Counselor partners with the peer support team and holds primary responsibility for clinical decision-making on scene.
Then Responsibilities: we have many bullet points grouped under headings in original: Clinical Assessment and Crisis Intervention, Team Leadership on Scene, Workforce Development and Staff Support, Linkage and Care Coordination, Productivity and Direct Service, Documentation and Compliance, Accreditation, Certification, and Compliance, Documentation Standards, Workflow Compliance, Training and Professional Development, Vehicle And Equipment Responsibilities, Peer Services Integration, Culture and Professionalism, Community Representation, Quality Improvement, Strategic Contribution Indicators of Success. That's a lot. We need to preserve all substantive info but we can combine into a single list? The instruction: Use - for any list of duties/requirements/benefits. So we can make a big list of responsibilities. However we might want to keep grouping? Not required. We'll just list each duty as
- . Ensure we don't lose any detail.
We need to extract each duty sentence. Let's list them:
From Clinical Assessment and Crisis Intervention:
- Conduct comprehensive safety assessments, mental status evaluations, and risk assessments for individuals presenting in mental health or substance use crisis, including on complex or high-acuity encounters.
- Determine the appropriate level of care and clinical disposition in accordance with program protocols and clinical standards.
- Develop, reinforce, or update safety plans and service plans collaboratively with the individual and involved supports.
- Apply advanced evidence-based crisis intervention techniques to de-escalate acute psychiatric distress.
- Provide clinical consultation to Crisis Counselors on complex or uncertain presentations.
- Coordinate with emergency services, hospitals, law enforcement, and community providers as clinically indicated.
Team Leadership on Scene:
- Provide clinical direction to the Peer Support Specialist and other team members during the crisis encounter.
- Delegate engagement, environmental stabilization, and linkage tasks to peer staff appropriately.
- Debrief with team members following complex or high-acuity encounters.
- Model clinical best practice and trauma-informed crisis engagement for peers and junior staff.
Workforce Development and Staff Support:
- Support onboarding and orientation activities for new Crisis Counselors.
- Serve as an informal clinical mentor, providing guidance on complex cases, documentation, and professional practice.
- Assist with training initiatives and workforce development activities as directed by supervisory staff.
- Contribute to organizational learning through participation in team meetings, clinical roundtables, and knowledge-sharing activities.
- Model clinical professionalism and trauma-informed engagement for the broader team.
Linkage and Care Coordination:
- Connect individuals to appropriate behavioral health, substance use, medical, social service, housing, and community-based resources.
- Facilitate warm handoffs to treatment providers, hospitals, and community partners.
- Collaborate with Post-Crisis Care Specialists to ensure continuity of care following the acute encounter.
- Coordinate with referral partners, law enforcement, schools, and community organizations as appropriate.
Productivity and Direct Service:
- Maintain assigned direct service expectations and productivity standards established by the organization.
- Participate in all assigned shifts, crisis response deployments, and follow-up activities as scheduled.
Documentation and Compliance:
- Complete all required clinical documentation within established timelines and in accordance with agency, grant, regulatory, and accreditation requirements.
- Maintain all required clinical credentials, licensure, and QMHP status.
- Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
- Participate in supervision, multidisciplinary staffing, and quality improvement activities.
Accreditation, Certification, and Compliance (maybe duplicate of above but we can keep):
- Trilogy Behavioral Healthcare Operates Within a CARF-accredited Environment And Maintains Certified Community Behavioral Health Clinic (CCBHC) Standards.
- All Employees Are Expected To Support Compliance With: CARF standards, CCBHC standards, DBHR requirements, HFS requirements, CESSA requirements, Organizational policies and procedures, Applicable state and federal regulations.
Documentation Standards:
- Completing documentation in accordance with agency, grant, regulatory, and accreditation requirements.
- Completing required documentation by the end of the assigned shift whenever possible.
- Completing all documentation within 24 hours of service delivery unless otherwise approved by leadership.
- Maintaining accurate, timely, and professional clinical documentation.
Workflow Compliance:
- Follow established intake procedures.
- Follow crisis response workflows.
- Follow documentation workflows.
- Follow communication protocols.
- Follow deployment and dispatch procedures.
- Follow organizational policies and operational procedures.
Training and Professional Development:
- Complete required orientation activities.
- Complete required agency training.
- Complete crisis-specific training requirements.
- Complete grant-required training activities.
- Maintain required certifications and credentials.
- Participate in ongoing professional development.
Vehicle And Equipment Responsibilities:
- Maintain agency vehicles, equipment, and supplies in accordance with organizational standards.
- Report maintenance, safety, or equipment concerns promptly.
- Ensure readiness for field response activities.
Peer Services Integration:
- Clinical staff are expected to work collaboratively with and support the integration of peer services throughout the crisis continuum.
- This includes recognizing the value of lived experience, supporting peer staff in their roles, and fostering a team environment in which peer and clinical perspectives are equally respected.
Culture and Professionalism:
- Contribute to a culture of professionalism, accountability, collaboration, and respect.
- Engage in constructive problem-solving.
- Address conflict professionally and through appropriate channels.
- Support a psychologically safe work environment.
- Demonstrate teamwork and shared responsibility for program success.
Community Representation:
- All employees are expected to represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners.
Quality Improvement:
- All employees contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role.
Strategic Contribution Indicators of Success:
We have bullet points under Indicators of Success with subheadings: Workforce Development, Staff Support, Quality, Engagement, Operational Excellence. Those are more like success metrics, not duties. Might be considered part of Responsibilities? Could include as list items under Responsibilities? They are not duties but indicators. The instruction: preserve ALL substantive information. So we should include them maybe as a separate section? Could be under "Responsibilities" or maybe a separate "Success Indicators" but not in allowed headings. Since only allowed headings are those list, we could put them under Responsibilities as well. Or we could omit if they are not duties? But they are substantive. I'd include them as list items under Responsibilities.
Let's extract those:
Workforce Development:
- New clinical staff receive meaningful support and guidance during onboarding and early employment.
- Crisis Counselors report the Senior Crisis Counselor as an accessible and effective clinical resource.
Staff Support:
- Team members feel clinically supported on complex encounters.
- The Senior Crisis Counselor contributes to a culture of shared learning, psychological safety, and professional accountability.
Quality:
- Clinical documentation is accurate, complete, and within required timelines.
- The Senior Crisis Counselor models documentation standards and participates actively in quality improvement activities.
Engagement:
- Individuals remain engaged through the clinical assessment, including on high-acuity or complex encounters.
- Coercive interventions are minimized and voluntary service entry is supported.
Operational Excellence:
- The Senior Crisis Counselor consistently contributes to efficient, high-quality crisis encounters.
- Their clinical leadership on scene reduces uncertainty, supports appropriate dispositions, and improves overall team performance.
Now Qualifications: list:
- Master's degree in social work, counseling, psychology, or a related clinical field required.
- Qualified Mental Health Professional (QMHP) status required.
- Licensed or actively pursuing clinical licensure in the state of Illinois; LCSW or LCPC preferred.
- Minimum of two years of experience in crisis intervention, community mental health, or emergency behavioral health services required.
- Demonstrated ability to manage complex, high-acuity, or specialized crisis presentations.
- CRSS certification not required; expected to work collaboratively with and support the integration of peer services.
- Knowledge of trauma-informed care, harm reduction, and recovery-oriented service approaches.
- Ability to work a flexible schedule including evenings and weekends consistent with program operational needs.
- Reliable transportation and valid driver's license required.
- Ability to work effectively in community settings and respond to mobile crisis calls across designated service areas.
Benefits list:
- FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
- PAID Maternity/Paternity leave
- Medical Insurance (BCBS of IL)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term & Short-Term Disability
- Pet Insurance
- FSA (Health, Dependent Care, Transit)
- Telemedicine
- EAP
- 403(b) Retirement Plan with Employer Match
Pay: "$27.37 - $31.47/hr $1,500 Sign-On Bonus!"
Schedule: "Thursday - Saturday, 7:00am - 7:40pm"
We also have Office Location already in About the role.
Now produce HTML.
We need to ensure no extra text outside HTML. No markdown fences.
Let's craft:
About the role
Office Location: 1400 W Greenleaf Ave. Chicago IL 60626. The Senior Crisis Counselor provides advanced clinical assessment, crisis intervention, and leadership support within the Mobile Response Stabilization Services program. In addition to maintaining direct service responsibilities, the Senior Crisis Counselor serves as an informal clinical resource for team members, supports onboarding and workforce development activities, and contributes to program quality and operational excellence. The Senior Crisis Counselor partners with the peer support team and holds primary responsibility for clinical decision-making on scene.
Responsibilities
- Conduct comprehensive safety assessments, mental status evaluations, and risk assessments for individuals presenting in mental health or substance use crisis, including on complex or high-acuity encounters.
- Determine the appropriate level of care and clinical disposition in accordance with program protocols and clinical standards.
- Develop, reinforce, or update safety plans and service plans collaboratively with the individual and involved supports.
- Apply advanced evidence-based crisis intervention techniques to de-escalate acute psychiatric distress.
for prose. We need to format Pay and Schedule sections: Pay heading with content: "$27.37 - $31.47/hr $1,500 Sign-On Bonus!" Should we keep as prose? Probably a
. Schedule heading: "Thursday - Saturday, 7:00am - 7:40pm". Also Office Location maybe part of About the role? Could include in About the role paragraph. We need to include Office Location maybe in About the role. Let's craft:
About the role
Office Location: 1400 W Greenleaf Ave. Chicago IL 60626. The Senior Crisis Counselor provides advanced clinical assessment, crisis intervention, and leadership support within the Mobile Response Stabilization Services program. In addition to maintaining direct service responsibilities, the Senior Crisis Counselor serves as an informal clinical resource for team members, supports onboarding and workforce development activities, and contributes to program quality and operational excellence. The Senior Crisis Counselor partners with the peer support team and holds primary responsibility for clinical decision-making on scene.
Then Responsibilities: we have many bullet points grouped under headings in original: Clinical Assessment and Crisis Intervention, Team Leadership on Scene, Workforce Development and Staff Support, Linkage and Care Coordination, Productivity and Direct Service, Documentation and Compliance, Accreditation, Certification, and Compliance, Documentation Standards, Workflow Compliance, Training and Professional Development, Vehicle And Equipment Responsibilities, Peer Services Integration, Culture and Professionalism, Community Representation, Quality Improvement, Strategic Contribution Indicators of Success. That's a lot. We need to preserve all substantive info but we can combine into a single- list? The instruction: Use
- for any list of duties/requirements/benefits. So we can make a big list of responsibilities. However we might want to keep grouping? Not required. We'll just list each duty as
- . Ensure we don't lose any detail.
We need to extract each duty sentence. Let's list them:
From Clinical Assessment and Crisis Intervention:
- Conduct comprehensive safety assessments, mental status evaluations, and risk assessments for individuals presenting in mental health or substance use crisis, including on complex or high-acuity encounters.
- Determine the appropriate level of care and clinical disposition in accordance with program protocols and clinical standards.
- Develop, reinforce, or update safety plans and service plans collaboratively with the individual and involved supports.
- Apply advanced evidence-based crisis intervention techniques to de-escalate acute psychiatric distress.
- Provide clinical consultation to Crisis Counselors on complex or uncertain presentations.
- Coordinate with emergency services, hospitals, law enforcement, and community providers as clinically indicated.
Team Leadership on Scene:
- Provide clinical direction to the Peer Support Specialist and other team members during the crisis encounter.
- Delegate engagement, environmental stabilization, and linkage tasks to peer staff appropriately.
- Debrief with team members following complex or high-acuity encounters.
- Model clinical best practice and trauma-informed crisis engagement for peers and junior staff.
Workforce Development and Staff Support:
- Support onboarding and orientation activities for new Crisis Counselors.
- Serve as an informal clinical mentor, providing guidance on complex cases, documentation, and professional practice.
- Assist with training initiatives and workforce development activities as directed by supervisory staff.
- Contribute to organizational learning through participation in team meetings, clinical roundtables, and knowledge-sharing activities.
- Model clinical professionalism and trauma-informed engagement for the broader team.
Linkage and Care Coordination:
- Connect individuals to appropriate behavioral health, substance use, medical, social service, housing, and community-based resources.
- Facilitate warm handoffs to treatment providers, hospitals, and community partners.
- Collaborate with Post-Crisis Care Specialists to ensure continuity of care following the acute encounter.
- Coordinate with referral partners, law enforcement, schools, and community organizations as appropriate.
Productivity and Direct Service:
- Maintain assigned direct service expectations and productivity standards established by the organization.
- Participate in all assigned shifts, crisis response deployments, and follow-up activities as scheduled.
Documentation and Compliance:
- Complete all required clinical documentation within established timelines and in accordance with agency, grant, regulatory, and accreditation requirements.
- Maintain all required clinical credentials, licensure, and QMHP status.
- Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
- Participate in supervision, multidisciplinary staffing, and quality improvement activities.
Accreditation, Certification, and Compliance (maybe duplicate of above but we can keep):
- Trilogy Behavioral Healthcare Operates Within a CARF-accredited Environment And Maintains Certified Community Behavioral Health Clinic (CCBHC) Standards.
- All Employees Are Expected To Support Compliance With: CARF standards, CCBHC standards, DBHR requirements, HFS requirements, CESSA requirements, Organizational policies and procedures, Applicable state and federal regulations.
Documentation Standards:
- Completing documentation in accordance with agency, grant, regulatory, and accreditation requirements.
- Completing required documentation by the end of the assigned shift whenever possible.
- Completing all documentation within 24 hours of service delivery unless otherwise approved by leadership.
- Maintaining accurate, timely, and professional clinical documentation.
Workflow Compliance:
- Follow established intake procedures.
- Follow crisis response workflows.
- Follow documentation workflows.
- Follow communication protocols.
- Follow deployment and dispatch procedures.
- Follow organizational policies and operational procedures.
Training and Professional Development:
- Complete required orientation activities.
- Complete required agency training.
- Complete crisis-specific training requirements.
- Complete grant-required training activities.
- Maintain required certifications and credentials.
- Participate in ongoing professional development.
Vehicle And Equipment Responsibilities:
- Maintain agency vehicles, equipment, and supplies in accordance with organizational standards.
- Report maintenance, safety, or equipment concerns promptly.
- Ensure readiness for field response activities.
Peer Services Integration:
- Clinical staff are expected to work collaboratively with and support the integration of peer services throughout the crisis continuum.
- This includes recognizing the value of lived experience, supporting peer staff in their roles, and fostering a team environment in which peer and clinical perspectives are equally respected.
Culture and Professionalism:
- Contribute to a culture of professionalism, accountability, collaboration, and respect.
- Engage in constructive problem-solving.
- Address conflict professionally and through appropriate channels.
- Support a psychologically safe work environment.
- Demonstrate teamwork and shared responsibility for program success.
Community Representation:
- All employees are expected to represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners.
Quality Improvement:
- All employees contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role.
Strategic Contribution Indicators of Success:
We have bullet points under Indicators of Success with subheadings: Workforce Development, Staff Support, Quality, Engagement, Operational Excellence. Those are more like success metrics, not duties. Might be considered part of Responsibilities? Could include as list items under Responsibilities? They are not duties but indicators. The instruction: preserve ALL substantive information. So we should include them maybe as a separate section? Could be under "Responsibilities" or maybe a separate "Success Indicators" but not in allowed headings. Since only allowed headings are those list, we could put them under Responsibilities as well. Or we could omit if they are not duties? But they are substantive. I'd include them as list items under Responsibilities.
Let's extract those:
Workforce Development:
- New clinical staff receive meaningful support and guidance during onboarding and early employment.
- Crisis Counselors report the Senior Crisis Counselor as an accessible and effective clinical resource.
Staff Support:
- Team members feel clinically supported on complex encounters.
- The Senior Crisis Counselor contributes to a culture of shared learning, psychological safety, and professional accountability.
Quality:
- Clinical documentation is accurate, complete, and within required timelines.
- The Senior Crisis Counselor models documentation standards and participates actively in quality improvement activities.
Engagement:
- Individuals remain engaged through the clinical assessment, including on high-acuity or complex encounters.
- Coercive interventions are minimized and voluntary service entry is supported.
Operational Excellence:
- The Senior Crisis Counselor consistently contributes to efficient, high-quality crisis encounters.
- Their clinical leadership on scene reduces uncertainty, supports appropriate dispositions, and improves overall team performance.
Now Qualifications: list:
- Master's degree in social work, counseling, psychology, or a related clinical field required.
- Qualified Mental Health Professional (QMHP) status required.
- Licensed or actively pursuing clinical licensure in the state of Illinois; LCSW or LCPC preferred.
- Minimum of two years of experience in crisis intervention, community mental health, or emergency behavioral health services required.
- Demonstrated ability to manage complex, high-acuity, or specialized crisis presentations.
- CRSS certification not required; expected to work collaboratively with and support the integration of peer services.
- Knowledge of trauma-informed care, harm reduction, and recovery-oriented service approaches.
- Ability to work a flexible schedule including evenings and weekends consistent with program operational needs.
- Reliable transportation and valid driver's license required.
- Ability to work effectively in community settings and respond to mobile crisis calls across designated service areas.
Benefits list:
- FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
- PAID Maternity/Paternity leave
- Medical Insurance (BCBS of IL)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term & Short-Term Disability
- Pet Insurance
- FSA (Health, Dependent Care, Transit)
- Telemedicine
- EAP
- 403(b) Retirement Plan with Employer Match
Pay: "$27.37 - $31.47/hr $1,500 Sign-On Bonus!"
Schedule: "Thursday - Saturday, 7:00am - 7:40pm"
We also have Office Location already in About the role.
Now produce HTML.
We need to ensure no extra text outside HTML. No markdown fences.
Let's craft:
About the role
Office Location: 1400 W Greenleaf Ave. Chicago IL 60626. The Senior Crisis Counselor provides advanced clinical assessment, crisis intervention, and leadership support within the Mobile Response Stabilization Services program. In addition to maintaining direct service responsibilities, the Senior Crisis Counselor serves as an informal clinical resource for team members, supports onboarding and workforce development activities, and contributes to program quality and operational excellence. The Senior Crisis Counselor partners with the peer support team and holds primary responsibility for clinical decision-making on scene.
Responsibilities
- Conduct comprehensive safety assessments, mental status evaluations, and risk assessments for individuals presenting in mental health or substance use crisis, including on complex or high-acuity encounters.
- Determine the appropriate level of care and clinical disposition in accordance with program protocols and clinical standards.
- Develop, reinforce, or update safety plans and service plans collaboratively with the individual and involved supports.
- Apply advanced evidence-based crisis intervention techniques to de-escalate acute psychiatric distress.
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