Senior Creator Growth Manager – USA 🇺🇸

About the Role

As the Senior Creator Growth Manager, you will act as a trusted advisor to strategic and high-value creator accounts. You will work closely with customers to understand their goals, optimize their use of the platform, improve adoption, identify growth opportunities, and support retention and expansion.

Responsibilities

• Creator Growth & Success
  • Build trusted relationships with high-value creator accounts.
  • Develop strategic account and growth plans.
  • Help creators optimize their business and audience growth strategies.
  • Identify opportunities for increased platform adoption and value.
  • Support customer retention, engagement, and expansion.
• Strategic Advisory
  • Understand each creator's business objectives and challenges.
  • Provide actionable recommendations based on customer needs and platform capabilities.
  • Support creators in optimizing email marketing, audience growth, automation, and monetization workflows.
  • Act as a strategic partner throughout the customer lifecycle.
• Customer Performance
  • Monitor account health, engagement, adoption, and performance.
  • Identify risks and proactively develop retention strategies.
  • Partner with internal teams to resolve complex customer challenges.
  • Track outcomes and identify opportunities for continuous improvement.
• Cross-Functional Collaboration
  • Work closely with Product, Support, Sales, Marketing, and Leadership.
  • Share customer feedback and market insights.
  • Influence product improvements based on creator needs.
  • Contribute to customer success strategy and best practices.

Requirements

• 5+ years of experience in Customer Success, Account Management, Growth, Partnerships, or a related role.
• Experience working with strategic, enterprise, or high-value customer accounts.
• Strong understanding of the creator economy, digital businesses, SaaS, or marketing technology.
• Demonstrated ability to influence customer growth and retention.
• Strong commercial, analytical, and relationship management skills.
• Excellent written and verbal communication skills.
• Comfortable working independently in a remote environment.

Preferred Experience

• Creator Economy
• Customer Success
• Strategic Account Management
• Growth Strategy
• SaaS
• Email Marketing
• Digital Marketing
• Customer Retention
• Account Expansion
• Remote Work

Benefits

• USD $126,000 annual salary
• Profit-sharing opportunities
• Health insurance
• 401(k) with up to 5% company match
• Equipment budget
• 20 paid vacation days annually
• Learning and development budget
• Sick, mental health, parental, and medical leave
• Fully remote within the United States