Senior Counter Sales Associate

Position Details

• Schedule: Monday - Friday 7:30am to 4:00pm plus overtime as needed and 1 Saturday per month.
• Pay Rate: Starting at $25.04/hr and may pay higher based on experience.

Key Responsibilities

• Lead customer engagement at the counter, on the phone, and via email by providing expert guidance and recommending solutions that align with customer needs and company strategy.
• Serve as the go-to product expert for plumbing, HVAC and related categories; stay current on new technologies and industry trends.
• Drive revenue growth through proactive upselling, cross-selling, and promotion of strategic products and programs.
• Mentor and coach junior Counter Sales Associates to improve product knowledge, selling techniques, and customer service skills.
• Collaborate with Outside Sales and Branch Management to develop and execute local sales strategies.
• Manage complex orders and special projects, ensuring accuracy and timely delivery.
• Analyze sales data and customer trends to identify opportunities for growth and improvement.
• Maintain a professional, organized counter environment and ensure compliance with safety standards.
• Aid in inventory management, cycle counts, and stock optimization.
• May be responsible for providing driver duties and responsibilities.

Requirements

• 2+ years of experience in counter sales, customer service, or related industry; plumbing/HVAC experience strongly preferred.
• Must be at least 18 years old.
• Valid state issued license is required.
• Proven track record of meeting or exceeding sales goals.
• Advanced product knowledge and ability to provide consultative solutions.
• Strong leadership and mentoring skills.
• Excellent communication and relationship-building abilities.
• Digital literacy and ability to analyze sales data.
• Highly organized, self-motivated, and results-oriented.
• Ability to lift up to 50 lbs and stand for extended periods.

Benefits

Ferguson cares for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes benefits like health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. Additionally, our associates enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!