Jobs · Legal · Texas

Senior Counsel

Zendesk · Austin, TX · Yesterday
Legal$259k–$389k/yrFull-time

About the role

We are seeking a proactive and entrepreneurial Senior Product Counsel to support our global AI products. You will enable growth and mitigate risk for a technology platform that is leading in the AI transformation space. You'll dive deep into cutting-edge technology, navigate fast-moving global regulatory obligations, and spearhead customer trust initiatives.

Responsibilities

  • Provide Strategic Guidance: Balance legal expertise with creative problem-solving to deliver risk-calibrated advice to our business leaders.
  • Shape AI Strategy & Compliance: Navigate complex issues around building and selling AI software, such as: how to price and sell it; how to comply with an evolving global patchwork of AI safety laws (including building and executing actionable compliance plans); how to comply with longstanding global privacy laws (while collaborating with stellar privacy colleagues); and how to meet customer needs).
  • Empower Sales & Marketing: Support AI trust and customer enablement initiatives. Collaborate with Commercial Legal to leverage compliance as a tool to accelerate customer deals.
  • Engage with Regulators and Industry Groups: Act as a key liaison with relevant AI regulatory authorities when needed, and collaborate with industry groups to develop regulatory engagement goals and strategy.
  • Foster Internal Innovation: Champion AI adoption within the legal department. Apply technology creatively to improve legal review processes, efficiently identify risks, and enable rapid innovation.
  • Educate & Communicate: Translate complex legal requirements—for both AI development and internal usage—into clear, actionable insights for company leadership and stakeholders.
  • Mentor & Lead: Guide junior colleagues, fostering overall team growth and development.

Requirements

  • Regulatory Knowledge: Strong understanding of the global regulatory environment, ideally with experience applying the EU AI Act, GDPR, CCPA, and HIPAA.
  • Business-Minded Pragmatism: A track record of building trust with product and engineering teams by combining legal expertise, data-driven analysis, and practical problem-solving.
  • Strategic Vision: The ability to see the big picture and prioritize impactful, practical ways to support company goals.
  • Agility & Ownership: Decisive and action-oriented. Single-owner mentality, excelling in project execution and moving complex initiatives to completion even amidst uncertainty.
  • Strong Prioritization: Ability to prioritize and manage multiple projects in a fast-paced environment while effectively adjusting strategies in response to shifting priorities, legal developments, and evolving risk tolerance.
  • Adaptability: Proven ability to prioritize and manage multiple projects in a fast-paced environment, adjusting strategies as company goals, legal landscapes, and risk tolerances evolve.
  • Collaborative Spirit: Strong communication and relationship-building skills, with the ability to work cross-functionally when necessary. Adept at collaborating and respecting subject-matter experts, without relying on other teams to make product legal decisions.
  • Growth Mindset: Interest in continuously learning and growing; no task is too big or small.

Qualifications

  • 7+ years of legal experience, with at least 3+ years in-house, preferably at a global technology company.
  • Licensed to practice law in your jurisdiction.

Skills

  • Experience advising AI and/or software product development teams.
  • Interest in using AI technology to optimize processes and solve problems.

Benefits

  • The US annualized base salary range for this position is $259,000.00-$389,000.00.
  • This position may also be eligible for bonus, benefits, or related incentives.

Pay

The US annualized base salary range for this position is $259,000.00-$389,000.00. This position may also be eligible for bonus, benefits, or related incentives.

Schedule

This position is fully remote.

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