Senior Corporate Program Administrator

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. No job title heading. No Job ID. Remove boilerplate like EEO, legal, application instructions, etc. Preserve all substantive info. We need to parse the posting. Key sections: - About the role / Position Summary: The first paragraph after "Position Summary". Also earlier intro about PBI-Gordon Companies etc. Probably "About the role" can include the introductory paragraph about company and role summary. - Responsibilities: "Essential Duties & Responsibilities" includes Expense Management and Corporate Card Administration bullet points. Also maybe "Safety Responsibilities". So we can combine. - Requirements: "Required Qualifications" includes Education, Experience, Skills & Abilities. - Qualifications: maybe separate? The instruction says use headings for Qualifications as well. But we have Education, Experience, Skills & Abilities. Could treat "Qualifications" heading covering Education and Experience, and "Skills" heading for Skills & Abilities. Or combine. - Benefits: The "Compensation & Benefits" section includes Employee Ownership (ESOP), base salary, bonus, comprehensive benefits list, PTO, fitness, tuition reimbursement. Also later details about benefits: medical, dental, vision, life, disability, EAP, FSA, pet insurance, paid holidays & PTO, ESOP details, 401(k), fitness reimbursement, scholarship, tuition reimbursement, parental leave. Also note about eligibility. - Pay: The posting mentions "Competitive base salary with performance-based bonus opportunity" but no specific numbers. Also ESOP contribution approx 18% of pay. Should we include Pay section? The rule: only include Pay section if posting actually states them. It does state competitive base salary with performance-based bonus opportunity, and ESOP approx 18% of pay. That's substantive. So we can include Pay heading with that info. - Schedule: Not mentioned. No schedule info. So omit. We must not include filler like "commensurate with experience". Avoid. We need to use

• for any list of duties/requirements/benefits etc. Use

  for prose. We must not repeat job title as heading. No markdown. We need to output only HTML fragment. Let's craft sections:

  About the role

  At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us! Reports to: Sr Manager of Administration. The Senior Corporate Program Administrator is responsible for the administration, governance, and continuous improvement of PBI-Gordon's SAP Concur Travel and Expense platform and corporate credit card program. This role ensures the accuracy, integrity, compliance, and efficiency of employee travel and expense processes through effective system administration, policy enforcement, user support, and data analysis. Serving as the organization's subject matter expert for Concur and corporate card administration, this position partners closely with Finance, Human Resources, Information Technology, card providers, Concur Support, and business stakeholders to maintain strong internal controls, enhance user experience, drive process improvements, and support corporate travel and expense policies.

  That includes the intro and position summary.

  Responsibilities

  • Serve as system administrator and internal subject matter expert for Concur.
  • Maintain system configuration, user access & profiles, workflows, and approval hierarchies.
  • Manage onboarding and offboarding of employees onto the Concur platform and corporate credit card program.
  • Audit expense reports to ensure compliance with company policies and internal controls.
  • Identify potential policy violations, unusual spending patterns, and areas of risk.
  • Analyze expense data and generate reporting and analytics.
  • Develop reporting for leadership related to travel and expense activity.
  • Troubleshoot system issues and provide support to employees submitting expense reports.
  • Coordinate with Concur Support to resolve system issues.
  • Develop and maintain documentation, user guides, and training materials.
  • Partner on Concur training sessions and communicate expense policies during new employee orientations.
  • Maintain accurate cardholder account records and coordinate updates to employee profiles and credit limits.
  • Serve as a point of contact for employee inquiries regarding the corporate credit card program.
  • Administer the company's corporate credit card program, including card issuance, account maintenance, employee transfers, card cancellations, and replacement requests.
  • Serve as the primary liaison with the corporate card provider to resolve account issues and support program administration.
  • Maintain accurate cardholder records, spending limits, merchant category restrictions, and account authorizations.
  • Monitor corporate card transactions for compliance with company policies and investigate potential misuse or exceptions.
  • Coordinate cardholder agreement acknowledgments and ensure employee adherence to program requirements.
  • Reconcile corporate card transactions and statements with Concur expense reporting and accounting records monthly.
  • Support delinquency management, disputed transactions, fraud investigations, and cardholder account escalations.
  • Analyze corporate card utilization and recommend program enhancements to improve compliance, efficiency, and cost management.
  • Follow all company safety policies and procedures.
  • Participate in required safety training.
  • Report unsafe conditions, near misses, and incidents promptly.
  • Perform other related duties as assigned to assist with successful operations and business continuity.
  We could split Expense Management and Corporate Card Administration but it's fine.

  Requirements

  Education: Bachelor’s degree in business administration, Finance, Accounting, or a related field preferred; or equivalent combination of education and experience.

  Experience: 5+ years of experience in administering SAP Concur Travel & Expense, corporate credit card programs, expense management, accounts payable, or related financial operations preferred. Experience configuring and maintaining Concur user profiles, approval workflows, audit rules, expense types, and organizational structures.

  Skills

  • Strong understanding of travel and expense policies, corporate card administration, internal controls, and compliance requirements.
  • Strong proficiency in Microsoft Office Suite, particularly Excel, including data analysis, reporting, and reconciliation functions.
  • Strong organizational skills with the ability to manage multiple priorities, deadlines, and projects simultaneously.
  • Excellent verbal and written communication skills with the ability to effectively train and support end users.
  • Ability to maintain confidentiality and handle sensitive financial and employee information with discretion.
  • Demonstrates strong organizational, analytical, and problem-solving skills.
  • Maintains exceptional attention to detail and accuracy.
  • Effectively manages multiple priorities and deadlines.
  • Communicates professionally with employees, leadership, vendors, and external partners.
  • Exercises sound judgment and maintain strict confidentiality.
  • Works collaboratively across departments while taking ownership of assigned responsibilities.
  • Identifies opportunities for process improvement and operational efficiency.

  Benefits

  • Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k)
  • Competitive base salary with performance-based bonus opportunity
  • Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance
  • Generous paid time off, paid holidays, and parental leave
  • Fitness and tuition reimbursement programs
  • Medical Insurance: voluntary, competitive medical insurance and prescription drug plan options.
  • Dental Insurance: two voluntary dental plans.
  • Vision Insurance: voluntary vision insurance plan covering exams, frames, lenses, contact lenses; employee owners pay 100% of cost.
  • Life Insurance with AD&D: company-paid $50,000 policy; option to purchase additional coverage.
  • Short- and Long-term Disability: company-paid plans providing 70% income replacement up to $1,350 per week (short-term) and 60% up to $5,000 per month (long-term).
  • Employee Assistance Program (EAP): company-paid, up to six free counseling sessions.
  • Flexible Spending Account (FSA): pre-tax monies for medical, dependent care; IRS limits apply; use-it-or-lose-it.
  • Pet Insurance: options through ASPCA; employee-owners pay premiums directly.
  • Paid Holidays & Paid Time Off (PTO): Regular PTO, Personal PTO, specified paid company holidays; amount depends on position and years of service.
  • Employee Stock Ownership Plan (ESOP): Eligible after 30 days of service; company contributes approx 18% of total compensation annually with six-year vesting.
  • 401(k) Retirement Savings Plan: Eligible after 30 days; company match 100% up to 3% deferral with three-year vesting.
  • Fitness Reimbursement: up to $300 annually for gym/fitness memberships.
  • William Everett & Mary Ellen Mealman Scholarship Fund: for children/grandchildren of employee-owners based on need, achievement, involvement.
  • Tuition Reimbursement: after one year of employment for bachelor’s level coursework related to current or future job.
  • Parental Leave: company paid parental leave following birth, adoption, foster care, or surrogacy; runs concurrently with FMLA as applicable.

  Pay

  Competitive base salary with performance-based bonus opportunity. Employee Ownership (ESOP) provides a company-funded retirement contribution of approximately 18% of pay.

  We should ensure we didn't duplicate content. The Benefits section already includes ESOP and base salary; but Pay section can still exist with that info. However we might be duplicating. The rule: prefer few substantive sections over many thin ones. Could combine Pay into Benefits? But they asked to use headings for Pay if posting actually states them. It does state competitive base salary and ESOP contribution. We could keep Pay separate but ensure not repeating same info verbatim. We can keep Pay brief and not repeat the detailed list. But Benefits already includes ESOP and base salary bullet. If we also have Pay section, it's duplication. Might be better to omit Pay section and rely on Benefits to convey that info. However the instruction: "Prefer a few substantive sections over many thin ones." Having both Benefits and Pay may be thin. But Benefits already includes those points. So we could drop Pay section. However the instruction says "include a section ONLY when the posting has real, specific content for it". Pay section would have content (competitive base salary, ESOP). But that content is already in Benefits. Duplication is not prohibited but might be considered thin. I'd choose to keep Pay separate but ensure not duplicate exactly same sentences. We can rephrase. But Benefits already includes "Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k)" and "Competitive base salary with performance-based bonus opportunity". If we put those again in Pay, it's duplicate. Might be okay but could be considered redundant. I'd rather omit Pay section and keep Benefits as the place for compensation info. The instruction says "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay,