Senior Copywriter [AQ-14609]

Aquent is proud to partner with a pioneering company at the forefront of developing innovative transportation solutions. This organization is revolutionizing how people move and creating a future where advanced technology seamlessly integrates into daily life, offering an extraordinary opportunity to redefine urban mobility and make a tangible impact on the world.

About the role

You will serve as a vital partner to senior leadership, driving strategic communications and robust project management to scale messaging flawlessly as the company expands into new markets. As a key member of the Communications team, your expertise will directly influence how advanced technology seamlessly integrates into daily life, playing a critical role in supporting the external messaging ecosystem, adapting customer communications, and ensuring the brand voice scales flawlessly.

Responsibilities

• Craft compelling and action-oriented B2C copy for diverse customer-facing channels, including emails, website updates, landing pages, and marketing initiatives.
• Develop and maintain essential customer support content, such as support agent scripts, customer-facing FAQs, help center articles, and knowledge bases.
• Drive localized communications strategies and emergency messaging as services expand into new markets, reacting swiftly to local events and operational changes.
• Proactively manage communication alignment with product evolution, tracking complex cross-functional processes and ticket pipelines to ensure all external messaging reflects the latest technical milestones.
• Oversee detailed project tracking and workflow management using tools to coordinate cross-functional communications.
• Foster cross-functional collaboration with operations, product, and marketing teams to bridge communication gaps and ensure consistent, clear, and simple external language.
• Contribute to establishing and maintaining brand voice standards by assisting in drafting internal brand voice documentation, self-serve copy guides, and strategic templates.

Requirements

• 4-8 years of experience in B2C copywriting, product content design, or communications writing within the technology industry (in-house B2C tech experience is essential, agency experience is a plus).
• A strong portfolio showcasing clear, high-impact B2C writing that simplifies complex processes (e.g., email campaigns, localized launch materials, FAQs, support scripts, user instructions).
• Demonstrated expertise in tactical execution, project tracking, and proficiency with workflow management tools under tight deadlines.
• A service-oriented, collaborative approach, with experience partnering with support operations, product teams, and localized teams.
• Exceptional attention to detail, organizational skills, and comfort managing high-volume copy requests in a fast-paced environment.

Nice-to-Have Qualifications

• Experience in product content design, UX writing, or developing customer support scripts.
• Experience writing for on-demand marketplace platforms or mobile applications.
• Familiarity with knowledge base management or conversational design.
• Bachelor’s Degree in Communications, English, Marketing, or a related field.

Benefits

Eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.