Senior Copywriter [AQ-11846]
About the Opportunity
Aquent is partnering with a pioneering company at the forefront of developing innovative transportation solutions, revolutionizing how people move and creating a future where advanced technology seamlessly integrates into daily life. This is an extraordinary opportunity to join a team that is redefining urban mobility and making a tangible impact on the world.
We are seeking a dynamic and skilled individual to join a cutting-edge Communications team, where your expertise will directly influence how advanced technology seamlessly integrates into daily life. This role demands top-tier copywriting skills, exceptional attention to detail, and robust project management capabilities, blending creative marketing writing with the operational rigor needed to build strong relationships across internal stakeholders and cross-functional teams.
Responsibilities
- Craft compelling and action-oriented B2C copy for diverse customer-facing channels, including emails, website updates, landing pages, and marketing initiatives.
- Develop and maintain essential customer support content, such as support agent scripts, customer-facing FAQs, help center articles, and chatbot knowledge bases.
- Drive localized communications strategies and emergency messaging as services expand into new markets, reacting swiftly to local events and operational changes.
- Proactively manage communication alignment with product evolution, tracking complex cross-functional processes and ticket pipelines to ensure all external messaging reflects the latest technical milestones.
- Oversee detailed project tracking and workflow management using tools to coordinate cross-functional communications.
- Foster cross-functional collaboration with operations, product, and marketing teams to bridge communication gaps and ensure consistent, clear, and simple external language.
- Contribute to establishing and maintaining brand voice standards by assisting in drafting internal brand voice documentation, self-serve copy guides, and strategic templates.
Requirements
- 4-8 years of experience in B2C copywriting, product content design, or communications writing within the technology industry (in-house B2C tech experience is essential, agency experience is a plus).
- A strong portfolio showcasing clear, high-impact B2C writing that simplifies complex processes (e.g., email campaigns, localized launch materials, FAQs, support scripts, user instructions).
- Demonstrated expertise in tactical execution, project tracking, and proficiency with workflow management tools under tight deadlines.
- A service-oriented, collaborative approach, with experience partnering with support operations, product teams, and localized teams.
- Exceptional attention to detail, organizational skills, and comfort managing high-volume copy requests in a fast-paced environment.
Qualifications
- Experience in product content design, UX writing, or developing customer support scripts.
- Experience writing for on-demand marketplace platforms, ride-hailing services, or mobile applications.
- Familiarity with chatbot knowledge base management or conversational design.
- Bachelor’s Degree in Communications, English, Marketing, or a related field.
Benefits
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Eligible talent get access to amazing benefits including:
- Subsidized health, vision, and dental plans.
- Paid sick leave.
- Retirement plans with a match.
- Free online training through Aquent Gymnasium.