Senior Control Room Operator

About the role

AECOM is seeking highly motivated and dependable Control Room Operators to staff a traffic operations control room in Omaha, Nebraska. Applicants will need to be professional, reliable, self-motivated, and able to follow strict standard operating procedures.

Responsibilities

• Monitor, detect and report traffic incidents on Nebraska’s roadways, and coordinate with response agencies to manage the clearance of traffic incidents.
• Use intelligent transportation system devices to detect and verify incidents, coordinate a response and communicate the impacts to stakeholders.
• Manage and log traffic incidents in an advanced transportation management system software.
• Coordinate and dispatch incident response crews to incidents in a safe, timely and efficient manner.
• Detect, confirm, and track equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.).
• Cooperate with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status.
• Inform first responders of traffic related incidents involving injury and assist with coordination of lane closures and diversion routes.
• Cooperate with local municipalities for resolution and information dissemination of incidents (to include traffic signal system malfunctions).

Qualifications

• High School + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience.
• Driver’s license is in good standing.

Additional Information

Sponsorship is not offered for this position. To promote service continuity and preserve institutional knowledge, current NDOT TMC employees will be preferred candidates for AECOM positions.