Senior Contracts Manager

About the Role

At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country. We are headquartered in Austin, Texas and have been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease.

Responsibilities

• Manage daily intake of contract review requests from various internal teams (mainly revenue teams, but also vendor contracting, hiring contractors, etc.)
• Triage and assign matters to attorneys based on subject matter, priority, and established guidelines
• Maintain visibility into all active requests and ensure timely routing and follow-through
• Serve as the primary point of contact for internal teammates during contract review cycles, from intake all the way through signing
• Coordinate redlines between internal counsel and internal approvers
• Organize and update Jira tickets and confirming deals vs Hubspot (CRM, deal desk) entries, and track pending reviews to meet internal SLAs and customer deadlines
• Ensure all negotiation steps are documented and communicated clearly to stakeholders
• Prepare finalized agreements for signature using the company's e-signature platform
• Ensure correct routing, signer accuracy, and proper storage of executed documents
• Support maintenance of contract templates, playbooks, version control, and documentation
• Participate in selecting, configuring, and implementing a new CLM tool, including workflow design and testing
• Contribute to developing, documenting, and improving contracting processes to increase consistency and efficiency
• Partner closely with Sales, RFP, Legal, and Other Relevant Departments to support smooth, timely contracting and data reporting
• Communicate status updates and requirements clearly to internal stakeholders

Qualifications

• 6+ years experience in contracts administration, contracts management, legal operations, or related fields (preferably in the tech and/or healthcare and/or government contracting environments)
• Experience supporting contract workflows in SaaS, technology, government, or regulated environments preferred (technology agreements, social services, healthcare, and government entities)
• Strong working knowledge of contract review cycles, redlining, negotiation support, and e-signature processes
• Familiarity with contract management tools, workflow systems, or CLMs (evaluation or implementation experience is a plus)
• Proficient in using generative AI, specifically Gemini to summarize information, draft communications, and enhance research efficiency
• Highly organized with strong attention to detail and the ability to manage multiple high-volume requests
• Ability to triage, prioritize and manage competing priorities with a high volume of tasks
• Proficiency with Apple, Microsoft Office, Google Suite, Adobe, and various e-signing systems; experience with HubSpot or JIRA is a plus
• Excellent communication and collaboration skills

Location

This position is in office and candidates must be located in Austin, Texas.

Benefits

• 401k & equity grants
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program
• Culture Committee
• Leadership Development Training
• Paid Volunteering Time

Our Commitment to Diversity

We're building a diverse, inclusive team. You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.