Senior Consumer Relationship Banker (Collinsville)

About the role

The Senior Consumer Relationship Banker role at Regions is dedicated to making life better for customers and communities. This position offers opportunities for growth, development, and upward mobility, focusing on acquiring and deepening existing customer relationships, particularly with Preferred Banking Households.

Responsibilities

• Achieves individual and branch targets by proactively identifying customer needs and providing advanced guidance on Regions' solutions
• Conducts outbound phone calls to Preferred Banking and other consumer households to expand relationships and acquire new customers
• Works in partnership with the Branch Team to manage a portfolio of Preferred Banking Households
• Edits and advises customers on Regions' Consumer and Business products and services, including loans, deposits, annuities, and life insurance
• Shares responsibility for day-to-day branch responsibilities, including greeting customers and processing transactions
• Owns and resolves customer issues, referring customers to internal experts when necessary
• Serves as a subject matter expert for junior-level bankers, supporting team development
• Tracks and reports hours worked in excess of 40 per week, eligible for overtime under the Fair Labor Standards Act

Requirements

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to handle cash and process cash transactions
• Communicate in person, on the phone, and through electronic channels
• Use a computer frequently, including typing and sustained attention to a monitor
• Work Saturdays as needed
• Lift up to twenty (20) pounds

Qualifications

• Life Insurance license must be obtained within 120 days of hire
• Bachelor’s degree preferred

Skills and Competencies

• Adhere to policies, procedures, and guidelines
• Assist customers with digital banking offerings
• Handle multiple priorities simultaneously
• Provide excellent customer service
• Build strong relationships
• Communicate effectively verbally and in writing
• Use Microsoft Office proficiently

Pay and Benefits

• Pay range varies by location and position level
• Eligible for commission and formulaic incentive plans
• Paid vacation/sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program

Location

Collinsville, Illinois

Equal Opportunity Employer

Regions is an equal opportunity employer including disabled/veterans. Job applications are accepted electronically through our career site for a minimum of five business days from the date of posting.