Senior Consulting Manager – Emergency Preparedness & Response (Utility Operations & Control Centre)

About the role

You will lead operations and control centre governance, strategy, and operational excellence initiatives supporting utility operations and emergency response. Oversee the performance, availability, and reliability of Advanced Distribution Management Systems (ADMS), Outage Management Systems (OMS), Supervisory Control and Data Acquisition (SCADA), and associated Operational Technology (OT) platforms. Serve as a senior operational leader during storm activations, emergency response events, and major restoration activities, ensuring effective coordination between control rooms, field operations, executive leadership, and emergency operations teams.

Responsibilities

• Lead operations and control centre governance, strategy, and operational excellence initiatives supporting utility operations and emergency response.
• Oversee the performance, availability, and reliability of Advanced Distribution Management Systems (ADMS), Outage Management Systems (OMS), Supervisory Control and Data Acquisition (SCADA), and associated Operational Technology (OT) platforms.
• Serve as a senior operational leader during storm activations, emergency response events, and major restoration activities, ensuring effective coordination between control rooms, field operations, executive leadership, and emergency operations teams.
• Partner with cross-functional teams including Engineering, Telecommunications, Information Technology, Cybersecurity, and Operations to support system enhancements, integrations, testing, and modernization efforts.
• Develop, maintain, and continuously improve emergency preparedness plans, control center procedures, operating playbooks, and response protocols.
• Lead and facilitate emergency exercises, restoration readiness reviews, tabletop simulations, and after-action assessments to improve organizational preparedness and response effectiveness.
• Analyze operational and outage performance data to identify trends, determine opportunities for improvement, and enhance restoration outcomes.
• Act as a subject matter expert and escalation point for ADMS, OMS, SCADA, and utility operational technology solutions.
• Ensure compliance with regulatory requirements, NERC standards, utility operational procedures, and OT cybersecurity requirements.
• Partner with external organizations including regional transmission operators, utilities, emergency management agencies, and mutual assistance partners during large-scale events.
• Drive continuous improvement initiatives, workforce readiness programs, operational resilience strategies, and organizational change initiatives.

Requirements

• Bachelor’s degree in Engineering, Emergency Management, Information Technology, Computer Science, Utilities Management, or a related discipline.
• 8+ years of experience within utility operations, emergency preparedness, control center management, operational resilience, grid operations, or utility consulting environments.
• Demonstrated experience leading or supporting utility emergency response activities, storm restoration efforts, business continuity programs, or crisis management initiatives.
• Hands-on experience with utility operational technology platforms including ADMS, OMS, SCADA, EMS, or similar utility systems.
• Strong knowledge of electric and/or gas distribution operations, utility network topology, outage restoration processes, and operational control center workflows.
• Experience leading cross-functional teams and coordinating multiple stakeholders during high-pressure operational or emergency situations.
• Strong executive communication, stakeholder management, problem-solving, and leadership skills.
• Ability to support emergency response activities requiring extended hours, weekends, holidays, and on-call participation as needed.

Qualifications

• Experience with utility technology platforms such as GE, Schneider Electric/AVEVA, Oracle, Itron, Survalent, or comparable solutions.
• Utility consulting experience supporting electric, gas, or integrated energy clients.
• Experience integrating operational platforms with GIS, CIS, DERMS, AMI, telecommunications, or enterprise technology environments.
• Knowledge of grid modernization, distribution automation, distributed energy resources, and digital utility transformation programs.
• Experience working with FEMA Incident Command System (ICS), Emergency Operations Centers (EOC), and public-sector emergency management agencies.
• Familiarity with ERCOT operations, transmission organizations, and utility regulatory environments.
• Professional certifications including Certified Emergency Manager (CEM), Project Management Professional (PMP), NERC certifications, CISSP, or related industry credentials.