Senior Consulting Engineer – Government Cloud Managed Services

About the Role

This is a senior technical role focused on designing, operating, securing, and continuously improving cloud infrastructure for government customers and regulated workloads. You’ll work across secure cloud, hybrid cloud, and multi-cloud environments, including government-focused Azure, AWS, and GCP platforms. The role combines hands-on engineering, advanced troubleshooting, automation, compliance, and customer-facing technical leadership in mission-critical environments where availability, security, performance, and regulatory compliance are essential.

You’ll collaborate with customers and cross-functional teams while contributing to architectural improvements, managed services strategy, and pre-sales opportunities. This role is ideal for an experienced cloud engineer who enjoys solving complex problems, mentoring others, and operating in a high-accountability environment.

Responsibilities

• Provide advanced operational support, administration, troubleshooting, and lifecycle management for government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP.
• Monitor, maintain, and optimize cloud environments to meet availability, performance, security, compliance, and SLA requirements.
• Manage incidents, problems, changes, service requests, and operational activities according to established ITIL, security, compliance, and service management practices.
• Troubleshoot complex issues across compute, storage, networking, identity, security, automation, monitoring, backup, databases, and other platform services.
• Participate in a 24x7 on-call rotation, including after-hours, weekends, and holidays as required to support critical government environments.
• Lead advanced root cause analysis and remediation efforts while identifying preventative actions that improve reliability and operational maturity.
• Apply government security and compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, and CIS Benchmarks.
• Manage cloud configurations, access controls, security controls, monitoring, logging, automation, and technical documentation.
• Implement approved upgrades, patches, migrations, configuration changes, and other infrastructure improvements through established change management processes.
• Develop and maintain Infrastructure as Code, scripts, automation, runbooks, knowledge articles, and operational procedures to improve consistency and efficiency.
• Conduct capacity planning, performance analysis, health assessments, and proactive remediation to optimize customer environments.
• Provide technical recommendations around cloud architecture, security posture, automation, operational maturity, and managed services delivery.
• Communicate with customers, account teams, project managers, and internal stakeholders regarding incidents, risks, changes, technical issues, and service performance.
• Maintain accurate incident, change, service, knowledge, and customer-environment documentation.
• Participate in customer service reviews, technical discussions, and operational meetings to support satisfaction and continuous improvement.
• Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality managed services.
• Support pre-sales opportunities by providing technical expertise, solution recommendations, and input into cloud managed services proposals.
• Research and evaluate emerging cloud, automation, security, and operational technologies that can strengthen managed services capabilities.
• Mentor peers and team members by sharing cloud engineering expertise, technical knowledge, troubleshooting techniques, and operational best practices.

Requirements

• Bachelor’s degree plus 5 years of IT infrastructure engineering experience, including relevant cloud, systems, network, automation, platform, or operations engineering experience; alternatively, 9 years of total IT engineering experience, including at least 5 years in relevant infrastructure or cloud engineering.
• Advanced technical certifications in at least two of three major cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
• Hands-on experience designing, implementing, and supporting cloud solutions across Azure Government/Azure GCC High, AWS GovCloud (US), and/or GCP.
• Strong experience with enterprise infrastructure technologies such as cloud platforms, Windows and/or Linux systems, storage, virtualization, networking, observability, automation, databases, security tools, and service management platforms.
• Practical experience applying government and industry security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, or CIS Benchmarks.
• Demonstrated ability to perform advanced root cause analysis and resolve complex infrastructure and cloud issues.
• Strong organizational, analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with the professionalism and communication skills needed to establish trust with government customers and senior stakeholders.
• Excellent verbal, written, and technical documentation skills, including the ability to communicate complex concepts clearly to both technical and non-technical audiences.
• Ability to work independently, take ownership of assignments, follow established policies and procedures, and meet urgent or time-sensitive deadlines.
• Strong collaboration and leadership skills, including the ability to mentor peers and provide technical guidance.
• Willingness to continuously develop expertise through cloud, infrastructure, automation, security, and service management training and certifications.
• Ability to build strong customer relationships, maintain high levels of customer satisfaction, and identify opportunities that support future business.
• Ability to travel as needed.

Preferred:

• Experience working in large-scale enterprise, hybrid cloud, multi-cloud, or hosted data center environments.
• 3+ years of Managed Services experience.
• Additional certifications in cloud, automation, security, ITIL, networking, infrastructure, or related disciplines.

Benefits

• Base salary of $96,000-$150,180, depending on experience, skills, and qualifications.
• Quarterly bonus target of 10%, subject to the applicable plan terms and conditions.
• Comprehensive employee benefits; coverage and plan details may vary by location.
• Remote work opportunity within the United States.
• Opportunities for continued professional development, technical training, and industry certifications.
• Exposure to complex government, regulated, hybrid-cloud, and multi-cloud environments.
• Collaborative environment supporting technical mentorship, knowledge sharing, and career growth.
• Opportunity to work with emerging cloud, automation, security, and AI technologies.
• Culture that encourages curiosity, continuous learning, responsible AI adoption, and experimentation.