Senior Consulting Engineer – Government Cloud Managed Services

About the role

The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This role focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High, Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP). Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. The position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications.

The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.

Responsibilities

• Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP.
• Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
• Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes.
• Respond to and resolve customer incidents, service requests, alerts, and operational issues across cloud compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
• Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, and holidays as required.
• Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
• Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, DISA STIGs, CIS Benchmarks, and other applicable standards.
• Manage and maintain cloud configurations, access controls, security controls, monitoring, logging, automation, and operational documentation.
• Implement approved changes, upgrades, patches, migrations, and configuration updates while following established change management processes.
• Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures to improve efficiency and consistency.
• Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
• Provide technical guidance and recommendations to improve cloud architecture, operational maturity, security posture, automation, and service delivery outcomes.
• Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance.
• Maintain accurate service documentation, incident records, change records, knowledge articles, and customer environment documentation.
• Participate in customer service reviews, technical discussions, and operational meetings to support customer satisfaction and continuous improvement.
• Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
• Support pre-sales activities by providing technical expertise, solution recommendations, and input into cloud Managed Services opportunities.
• Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements that enhance Managed Services offerings.
• Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.

Requirements

• Bachelor’s degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
• IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
• Advanced-level technical certifications in at least two of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
• Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High; AWS GovCloud (US); Google Cloud Platform (GCP).
• Ability and drive to further technical education through achieving certification and training plans specific to relevant cloud, infrastructure, automation, security, or service management technologies.
• Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, CIS Benchmarks, or comparable security standards.
• History of balancing multiple priorities simultaneously with the ability to adapt to changing customer needs while meeting deadlines.
• Strong organizational, analytical, and problem-solving skills.
• Customer-service focused with a high level of professionalism.
• Strong communication and documentation skills.
• Excellent verbal and written communication skills, with the ability to effectively interact with coworkers and stakeholders, including senior leadership.
• Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, growth-oriented environment.
• Demonstrated ability to work independently and be self-sufficient.
• Ability to work as a team and provide guidance, mentorship, and support to peers.
• Good time management skills and ability to meet rigid and urgent assignment schedules.
• Ability to understand, remember, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology; ability to apply common sense in performing the job; ability to understand and follow basic instructions and guidelines.
• Ability to travel as needed.

Benefits

Benefits overview available at CDW Benefits.

Pay

Pay range: $96,000 - $150,180 depending on experience and skill set. Quarterly bonus target of 10% subject to terms and conditions of plan. Salary ranges may be subject to geographic differentials.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. We act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do.

CDW is committed to being an AI-fluent organization. We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making.